Product Overview of BeyondMenu
BeyondMenu is a comprehensive point of sale (POS) and ordering platform specifically designed for food and beverage businesses, including restaurants, bars, and cafes. Here’s a detailed look at what the product does and its key features:
Core Functionality
- Order Management: BeyondMenu enables businesses to manage orders efficiently across various channels, including online ordering, phone orders, and in-store orders. It integrates these order types seamlessly, ensuring smooth operations and reducing the likelihood of errors.
- Payment Processing: The platform uses Stripe for payment processing, ensuring all transactions comply with the latest security standards to maintain data security.
- Delivery Management: BeyondMenu offers robust delivery management features, including real-time tracking, customizable delivery zones, and efficient driver coordination. This helps in streamlining delivery operations and improving customer satisfaction.
Key Features
- Online Ordering and Marketplace: BeyondMenu allows restaurants to add an “Order Online” button to their existing website, directing customers to their marketplace listing or online ordering page. It also creates a custom website for the restaurant and lists their menu on the BeyondMenu marketplace.
- Point of Sale (POS) System: The POS system includes features such as table setup, staff reporting, cash management, and the ability to handle split and combined orders. It also supports barcode and ticket scanning, and offers multilingual support for menus and receipts.
- Customer and Employee Management: BeyondMenu provides tools for managing customer accounts, loyalty programs, and gift card management. For employees, it offers smart timecards, tailored security settings, and performance analytics.
- Menu Management: The platform allows for extensive customization of menus, including images, descriptions, prices, and categories. Restaurants can set up special promotions and discounts, and make menu changes through the Beyond Menu Owner App.
- Reporting and Analytics: BeyondMenu offers detailed sales insights and employee performance reports, helping businesses make informed decisions and optimize their operations.
Additional Features
- Alerts and Notifications: The system provides alerts and notifications for order updates, delivery status, and other important events.
- Inventory and Kitchen Management: BeyondMenu helps restaurants manage their inventory and kitchen operations efficiently, ensuring orders are fulfilled accurately and on time.
- Marketing Services: The platform includes marketing services to help restaurants drive more diners to their store at a low cost. This includes promoting the restaurant through the BeyondMenu marketplace and other channels.
Deployment and Support
- Deployment: BeyondMenu can be deployed both online and on-premise and is accessible on various devices, including Windows, iOS, and Android.
- Support: The platform offers comprehensive support through phone, chat, FAQ, forum, knowledge base, and 24/7 live support. It also provides various training resources such as documentation, in-person training, live online training, videos, and webinars.
In summary, BeyondMenu is a versatile and user-friendly platform that caters to the diverse needs of food and beverage businesses, enhancing their operational efficiency, customer satisfaction, and overall business growth.