Overview of Revel Systems
Revel Systems is a comprehensive, cloud-based point-of-sale (POS) solution designed to streamline operations for various businesses, including quick-service and table-service restaurants, retail stores, and specialty brands. Here’s a detailed look at what the product does and its key features.
What Revel Systems Does
Revel Systems is an all-in-one iPad-based POS solution that centralizes business operations, enhancing efficiency, customer service, and overall performance. It integrates front-of-house and back-of-house operations into a single, intuitive dashboard, making it an invaluable asset for startups and scaling small to medium-sized businesses (SMBs).
Key Features and Functionality
User Interface & Experience
Revel Systems boasts an intuitive user interface that simplifies business management. The dashboard layout offers easy navigation, enabling staff to quickly handle front-of-house operations such as taking orders and processing sales. This design reduces mistakes, omissions, and delays in serving customers.
Inventory Management
The system provides detailed control and accuracy in inventory management. It allows users to track item quantities based on sales data, receive prompt stock-level updates, and optimize inventory replenishments. This feature is particularly beneficial in ensuring that merchandise or food ingredients are always available.
Payment Processing
Revel’s POS hardware supports a variety of payment methods, including contactless credit cards, online order payments, and mobile wallets like Apple Pay and Google Pay. The system uses point-to-point encryption (P2PE) to secure payment data transmission, protecting both customers and businesses from potential breaches and fraud.
Reporting & Analytics
The platform generates comprehensive reports to oversee business performance based on sales and customer behavior. These reports enable users to fine-tune operations for optimal efficiency and profitability. Advanced analytics help in refining pricing strategies, marketing campaigns, and product offerings to cater to evolving customer preferences.
Customer Management
Revel Systems offers robust Customer Relationship Management (CRM) capabilities and integrates with loyalty program platforms. Features include the ability to customize orders, redeem rewards, and manage gift cards and promotional discounts. The system also supports online ordering, self-service kiosks, and reservations, enhancing the overall customer experience.
Employee Management
The POS system includes an intuitive employee scheduler and time clock, simplifying shift planning and employee performance tracking. Users can create and manage employee accounts, monitor key metrics such as sales transactions and average check values, and identify top-performing team members.
Integration Capabilities
Revel Systems boasts hassle-free integration with various third-party platforms, including QuickBooks for accounting and payroll, UberEats for order synchronization, and Twilio for customer notifications. The open API allows businesses to customize the system and connect it with tools they already use, such as accounting software or loyalty program platforms.
On-the-Go Features
The Insights by Revel management app provides control over business operations from anywhere, allowing for easy access to reporting and employee scheduling. Additionally, features like self-service kiosks and mobile order takers enhance customer convenience and streamline operations.
Delivery Management
Revel Systems facilitates the management of deliveries by accepting, tracking, and managing orders in real-time. It includes driver monitoring and delivery time estimations, ensuring seamless door-to-door delivery operations.
Security and Compliance
The system ensures security and compliance through features like P2PE for secure payment processing and robust data protection measures. This helps in maintaining the trust of both customers and businesses.
Cloud-Based and Real-Time Data Access
As a cloud-based system, Revel allows business owners to access data in real-time from anywhere with an internet connection. This promotes better management of multi-location businesses and enables quick, informed decision-making.
Additional Benefits
- Offline Functionality: Revel offers some offline functionalities, allowing businesses to process sales without a constant internet connection, although certain features may require an internet connection.
- Customization Options: The system is highly customizable, allowing businesses to tailor it to their specific needs and ensure seamless integration into their operations.
- Clienteling Features: For retail businesses, Revel provides clienteling features that enable staff to track customer purchase history and preferences, offering personalized recommendations to increase average ticket size.
In summary, Revel Systems is a powerful, cloud-based POS solution that streamlines business operations, enhances customer service, and provides comprehensive tools for inventory management, payment processing, reporting, customer and employee management, and integration with various third-party platforms. Its versatility and customization options make it an invaluable asset for a wide range of businesses.