athenaOne is a comprehensive, cloud-based electronic health record (EHR) platform designed by athenahealth to enhance operational efficiency and improve patient care management in medical practices of all sizes. Here is a detailed overview of what the product does and its key features:
What athenaOne Does
athenaOne is an integrated solution that consolidates electronic health records (EHRs), practice management, and care coordination functionalities into a single, user-friendly platform. This integration eliminates the need for medical practices to manage multiple systems, allowing healthcare providers to access critical information swiftly and efficiently. The platform is tailored to meet the diverse needs of various healthcare practices, including specialty practices, primary care, urgent care centers, start-up practices, and federally qualified health centers.
Key Features and Functionality
Electronic Health Records (EHRs)
- athenaOne helps organize and manage patient records in real-time, ensuring that all medical information is up-to-date and accessible. The platform includes intuitive interfaces and smart documentation tools that streamline clinical documentation, reducing manual tasks and the time spent on documentation.
Clinical Documentation and Patient Encounters
- The software supports voice-powered services and provides tools for clinical documentation, making it easier for clinicians to navigate through patient encounters efficiently. It manages all incoming faxes and clinical documents using a combination of machine intelligence and expert review, saving staff time on administrative work.
Telehealth and Virtual Care
- athenaOne includes built-in video conferencing tools for virtual patient visits, enabling healthcare providers to deliver care remotely and expand their reach.
Revenue Cycle Management
- The platform offers robust revenue cycle management tools, including denials management, billing, and coding capabilities. It features a medical billing rules engine with over 30,000 rules, which helps automatically scrub claims, resolve errors, and reduce rejections, thereby accelerating reimbursement.
Practice Management and Integration
- athenaOne integrates with practice management solutions, allowing for seamless data flow between different healthcare services such as imaging centers, labs, and pharmacies. This integration optimizes care coordination and ensures that all relevant medical information is shared quickly and efficiently.
Patient Engagement and Communication
- The platform includes a patient portal and the athenaPatient app, which enable patients to schedule appointments, view their medical history, communicate with healthcare providers, and manage their health information securely. It also offers secure messaging, appointment reminders, and proactive communication tools to enhance patient engagement and satisfaction.
Care Coordination and Interoperability
- athenaOne facilitates care coordination by providing a thoroughly informed patient chart that curates patients’ health histories from various care sites nationwide. It connects with a vast network of healthcare providers, labs, imaging sites, pharmacies, and other care facilities, ensuring interoperability and seamless data exchange.
Security and Compliance
- The platform is compliant with HIPAA and other regulatory requirements, ensuring the security and confidentiality of patient data.
Reporting and Analytics
- athenaOne provides insightful reporting and analytics tools that offer insights on clinical quality measures, revenue cycle management, outstanding balances, and practice performance. Practices can customize reports to combine operational and financial data, helping them identify areas for improvement.
Value-Based Care Support
- The software is particularly beneficial for practices operating under value-based care (VBC) models. It includes care gap diagnostic tools, real-time VBC progress reporting, and robust tools to measure patient satisfaction, all of which help practices succeed in VBC contracts and quality programs.
In summary, athenaOne is a powerful tool that streamlines clinical and administrative workflows, enhances patient care, and improves operational efficiency in healthcare settings through its comprehensive suite of integrated features and functionalities.