Product Overview of Docplanner
Docplanner is a leading healthcare technology company founded in Poland in 2012, with a global mission to “make the healthcare experience more human.” The company develops and provides digital apps and software solutions designed to enhance the healthcare ecosystem, benefiting both healthcare providers and patients.
Key Features and Functionality
Patient Booking and Management
Docplanner offers a robust online booking platform that allows patients to book medical appointments easily and quickly. This platform supports over 5 million medical bookings every month, facilitating instant online appointment booking and free doctor reviews, which helps patients make informed decisions about their healthcare.
Optimization of Patient Flow
The platform provides powerful SaaS tools for clinics and doctors to optimize patient flow, reduce costly no-shows, and completely digitize their practices. This optimization helps healthcare providers manage their time more efficiently, allowing them to focus on improving patient outcomes and experiences.
Communication and Payments
Docplanner integrates advanced communication features, such as Docplanner Phone, which uses APIs to fetch caller IDs and match them with patient data. This allows receptionists to see the patient’s name and interaction history before answering the call, enhancing the patient-receptionist interaction. The system also includes features for managing missed calls and callback tickets.
The platform also supports online payments, where patients are redirected to a payment system after booking an appointment. If the payment is not completed within 90 minutes, the booking is automatically cancelled, streamlining the payment process.
Telehealth and Video Consultations
Docplanner offers tools for remote consultations, including video consultations that can be integrated into partner software. Doctors can create separate calendars for virtual visits, and the platform supports features like remote consultation addresses and payments, ensuring a seamless experience for both doctors and patients.
Multi-Channel Engagement
Using APIs from partners like Vonage, Docplanner enables secure and reliable messaging and video options. This includes SMS appointment reminders, two-factor authentication, personalized surveys, and comprehensive appointment summaries. Patients can engage with healthcare providers through their preferred communication channels, such as SMS, WhatsApp, and other social chat apps, while maintaining high standards of security and confidentiality.
Testing and Deployment
Docplanner utilizes advanced CI/CD tools, such as Buddy, to manage extensive testing and deployment processes. This allows for up to 600 daily deployments, ensuring the platform remains stable and efficient while supporting a large user base.
Global Reach and Impact
Docplanner operates in 13 countries, serving over 130,000 customers globally and supporting a network of almost 2 million healthcare professionals. The platform averages around 90 to 100 million visitors every month, making it a significant player in the global healthcare technology landscape.
In summary, Docplanner’s product suite is designed to streamline the healthcare experience by providing efficient booking systems, optimizing patient flow, enhancing communication, and supporting telehealth services, all while ensuring high levels of security and user satisfaction.