eClinicalWorks Overview
eClinicalWorks is a comprehensive Electronic Health Record (EHR) and practice management system designed to enhance efficiency, improve patient care, and streamline healthcare operations. Here is a detailed overview of what the product does and its key features:
Core Functionality
eClinicalWorks serves as a next-generation healthcare IT solution, enabling practices to transition from paper-based systems to a fully integrated digital environment. It covers all aspects of patient care, from scheduling and check-in to documentation, labs, prescribing, billing, and follow-up.
Key Features
Electronic Health Record (EHR)
- eClinicalWorks V10 is an advanced EMR that offers multiple options for accurate, thorough, and fast clinical documentation. It includes features such as ePrescribing, Computerized Physician Order Entry (CPOE), Order Sets, and interoperability directly from the clinical chart.
Practice Management
- The system includes a fully integrated practice management solution that eliminates duplicate data entry, reducing errors and increasing office efficiency. It pulls data directly from the clinical note to form the basis for claims and offers robust scheduling, patient registration, and clearinghouse connectivity for real-time eligibility checking.
Patient Engagement
- The Patient Portal allows patients to communicate securely with their physicians, view their Personal Health Record, lab and imaging results, schedule appointments, request prescription refills, and complete practice forms. Additional tools include TeleVisits for video consultations, Kiosk Check-in, Online Booking, and the healow family of apps and trackers.
Interoperability
- eClinicalWorks features a suite of interoperability solutions, including the eEHX (Electronic Health eXchange) platform, which enables secure sharing of patient care facets such as electronic referrals, patient record summaries, lab results, and quality measure data. The system also supports P2P (peer-to-peer/provider-to-provider) networking for secure messaging and record sharing between providers, even across different EMR systems.
Clinical Integrations
- The system supports uni- and bi-directional communication with laboratory vendors, radiology systems, and other external systems using HL7 messaging. This includes automatic attachment of solicited and unsolicited lab and imaging results to patient records.
ePrescriptions and Pharmacy Integrations
- eClinicalWorks offers built-in ePrescribing functionality, including support for Electronic Prescribing of Controlled Substances (EPCS) and patient Rx eligibility, external Rx history, and patient-specific formulary checking via Surescripts. It also integrates with pharmacy systems using NCPDP 10.6 XML or HL7 based messaging.
Population Health and Care Management
- The system includes tools for Chronic Care Management (CCM), Population Health Management (PHM), and integration with the CMS Chronic Care Management Program. It also supports ACO/CIN, Care Planning, HEDIS, HCC Coding, and PCMH initiatives to help practices understand disease patterns, assess risk, and improve patient outcomes.
Revenue Cycle Management (RCM)
- eClinicalWorks offers both self-service and full-service RCM models, providing industry-leading quality, customer support, and a high first-pass acceptance rate. The system includes alerts, dashboards, performance evaluation tools, and robust reporting to help manage and optimize revenue cycles.
Mobile Access
- eClinicalMobile allows authorized providers to access patient information, schedules, write prescriptions, send messages, capture charges, and view the Patient Hub from any smartphone with a full web browser, ensuring secure and encrypted data access.
Patient Education and Satisfaction
- The system includes patient education products to share clinically accurate and diagnosis-related documents. It also features customizable patient satisfaction surveys to collect feedback and improve patient engagement and satisfaction.
Additional Tools
- eClinicalWorks includes tools like Eva (the eClinicalWorks Virtual Assistant), patient safety and compliance dashboards, and transcription services integration to further streamline workflows and enhance patient care.
Conclusion
In summary, eClinicalWorks is a robust EHR and practice management system that integrates various functionalities to improve efficiency, enhance patient care, and facilitate seamless communication and data exchange within and outside the practice.