MyTelemedicine is a comprehensive telehealth service and technology provider that revolutionizes the way patients access medical care. Here is a detailed overview of what the product does and its key features:
What MyTelemedicine Does
MyTelemedicine provides patients with direct access to a network of U.S. board-certified, state-licensed physicians 24 hours a day, 7 days a week, and 365 days a year. This service is designed to treat common ailments such as colds, flu, sinus infections, allergies, pink eye, and other acute conditions, ensuring that patients can receive medical consultations without the need for in-person visits.
Key Features and Functionality
Access and Convenience
- Patients can consult with doctors via telephone, secure video, or secure email, making it convenient for those who are not in their home state or have busy schedules.
User-Friendly Interface
- Members can activate their accounts and manage their medical profiles through the member portal at www.mytelemedicine.com or by calling 1-800-611-5601. Dependents can also be added to the member portal, with those over 18 having their own login to fill out their medical profiles.
Consultation Process
- The consultation process involves a Care Coordinator who triages the patient’s symptoms and updates their Electronic Health Record (EHR). The patient then consults with a physician who recommends a treatment plan. If necessary, prescriptions are sent to the patient’s chosen pharmacy.
Advanced Technology
- MyTelemedicine utilizes a proprietary, secure, and HIPAA-compliant telemedicine platform. The platform includes advanced features such as real-time secure video and voice technology, and an API-first approach that allows for seamless integration with other healthcare applications.
Enhanced Electronic Medical Records (EMR)
- The platform includes cutting-edge EMR capabilities that streamline patient care management. This allows providers to update critical pieces of medical records, such as allergies and current medications, which are integrated with the e-prescribing platform for drug-to-allergen and drug-to-drug interaction verification.
Customizable and Scalable Solutions
- MyTelemedicine offers a fully configurable white-label solution that includes asynchronous and synchronous capabilities via phone, video, and chat. It also features customizable patient intake workflows, the ability to configure and manage multiple care teams, scheduling and calendar integration, and extensive analytics and reporting.
Integrated Services
- The platform integrates with lab and pharmacy services, and includes a payment and merchant processing engine. It supports multi-party video consultations and real-time eligibility management for member registration and census management.
Patient Care Continuity
- All consultations, doctor’s notes, and follow-up discussions are recorded and saved to the patient’s EHR, ensuring proper documentation, transferability, and continuity of care. Patients have 24/7 secure access to their member portal to view detailed records of every physician encounter.
Specialized Care Models
- MyTelemedicine’s telehealth platform caters to various medical specialties, including urgent care, primary care, pediatric care, behavioral health, chronic disease management, and population health. This flexibility allows providers to broaden their scope of care and meet the unique challenges of different medical specialties.
In summary, MyTelemedicine offers a robust, user-friendly, and highly integrated telehealth solution that enhances patient access to quality medical care, while providing healthcare providers with the tools and flexibility they need to deliver comprehensive and continuous patient care.