Product Overview of Aivo
Aivo is a leading provider of AI-powered conversational solutions designed to enhance customer engagement and streamline service automation, particularly for the enterprise sector. Here’s a detailed look at what Aivo does and its key features.
What Aivo Does
Aivo specializes in offering customer service solutions that leverage artificial intelligence to provide quick, personalized, and efficient interactions. Founded in 2012 in Argentina, Aivo has expanded globally, operating in 22 countries with a presence in North and South America, and Europe. The platform aims to reduce the time customers spend on customer service, allowing them to focus on other activities they enjoy.
Key Features and Functionality
Conversational AI and Automation
Aivo’s flagship product, AgentBot, is an AI-powered conversational platform that automates customer service interactions across various digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. It is designed to be no-code, making it accessible for any team to manage without technical training.
Omnichannel Support
Aivo provides a seamless customer service experience across multiple channels. The platform adapts responses automatically according to the text or voice channel, ensuring consistency and immediacy in customer interactions.
Personalization and Natural Conversations
Aivo’s conversational engine understands the intent behind customers’ questions and provides exact responses. It also offers hyper-realistic avatars generated with AI for a nearly-human interaction experience through its Video Conversational AI feature.
Integration and Connectivity
The Aivo Suite integrates with various third-party platforms, including leading CX and CRM solutions such as Zendesk, Salesforce, Genesys PureCloud, and Zapier. This hyper-connectivity allows for a personalized work ecosystem and automates operational tasks efficiently.
Analytics and Feedback
Aivo offers real-time analytics, session data viewing, chat evaluation, and feedback collection. The platform includes a Satisfaction Score to measure customer satisfaction and identify areas for improvement.
Multilingual Support
Aivo supports interactions in more than 80 languages, making it a versatile solution for global businesses.
Additional Solutions
In addition to AgentBot, Aivo offers other solutions:
- Voice: Phone-based automatic customer service with AI.
- Live: An omnichannel chat solution for customer service agents.
- Help: A centralized knowledge base and smart search engine for enhanced self-service.
Customization and Control
The platform allows for customizable chat widgets, branding, and workflows. Users can create questions and answers, add plugins, and edit content without needing a technical team.
24/7 Availability
Aivo provides 24/7 support, ensuring customers receive assistance at any time. The platform also includes features like proactive chat, canned responses, and file sharing to enhance the customer service experience.
Conclusion
In summary, Aivo is a comprehensive AI-powered conversational solution that automates customer service, offers omnichannel support, integrates with various systems, and provides advanced analytics and customization options. This makes it an ideal choice for businesses looking to enhance their customer engagement and streamline their service operations.