Product Overview of Engati
Engati is a comprehensive, no-code chatbot platform designed to enhance customer experience through conversational automation and intelligence. Here’s a detailed look at what Engati does and its key features:
Core Offerings
Engati offers two primary components: chatbots and live chat. These tools enable businesses to build, deploy, and manage sophisticated conversational interactions with ease.
Chatbots
- Paths and FAQs: Engati allows users to define different conversation flows, or “paths,” which are essentially waterfalls or flows that the bot can take based on user intents. These paths are supported by FAQs that define various utterances or phrases users might use to interact with the bot. For example, a restaurant bot might have paths for viewing the menu, ordering, or tracking orders, each with associated FAQs.
- Templates and Customization: The platform provides over 150 pre-made chatbot templates that can be customized to fit specific business needs. These templates simplify the process of building bots by offering starting structures that can be tailored to various use cases.
- Multi-Channel Support: Engati chatbots can be deployed across more than 15 channels, including websites, Facebook Messenger, WhatsApp, and more, ensuring a seamless customer experience regardless of the platform.
Live Chat
- Real-Time Interactions: Engati’s live chat feature allows businesses to engage with customers, employees, and prospects in real-time conversations. This facilitates immediate responses and enhances customer satisfaction.
- Advanced Features: The live chat includes features such as self-service automation, skill-based routing, and detailed analytics, making it easier to manage interactions efficiently.
Key Features and Functionality
- No-Code Platform: Engati is designed to be user-friendly, requiring no coding skills to build and deploy chatbots. This makes it accessible to a wide range of users.
- Natural Language Understanding (NLU): Engati’s own NLU engine ensures that chatbots can accurately understand and respond to user queries, even with complex computations happening behind the scenes.
- Language Support: The platform supports over 50 languages, allowing businesses to cater to a global audience.
- Integration Capabilities: Engati can integrate with various work apps, enabling a unified platform for all business needs. It also supports extensive integrations with other systems and tools.
- Custom Journey Creation: With up to 45 nodes, Engati allows for the creation of highly customized and interactive conversation flows, including voice bots and other interactive elements.
- Customer Support and Training: Engati offers 24/7 customer support, comprehensive training resources, and a bot preview feature for testing, ensuring users can maximize the platform’s capabilities.
Additional Benefits
- Analytics and Reporting: Engati provides detailed analytics to help businesses understand and improve their customer interactions.
- Broadcasts and Campaigns: The platform allows for the management of broadcasts and campaigns, enabling targeted communication with customers.
- Agent Management: Engati facilitates the management of agents and the seamless handover of conversations from bots to human agents when necessary.
In summary, Engati is a powerful tool for businesses looking to enhance their customer experience through advanced chatbot and live chat capabilities, all within a user-friendly, no-code environment.