Product Overview of Lexalytics
Lexalytics is a leading provider of advanced text analytics and natural language processing (NLP) solutions, designed to transform unstructured text data into actionable insights and usable information. Here’s a detailed overview of what the product does and its key features.
What Lexalytics Does
Lexalytics processes billions of unstructured text documents daily, globally, to reveal contextual patterns and insights. The company’s solutions are tailored to analyze text data from various sources, including comments, reviews, articles, emails, survey responses, contracts, and other unstructured text documents. This capability is crucial for business intelligence programs across multiple industries, such as voice of customer, customer experience management, survey analysis, market research, social listening, news monitoring, brand management, voice of employee, and workforce analytics.
Key Features and Functionality
Natural Language Processing (NLP) Capabilities
- Language Identification: Supports 29 languages, determining the language of the text to guide subsequent analysis.
- Tokenization: Breaking down text into individual words or tokens.
- Part of Speech Tagging: Identifying the grammatical category of each word.
- Chunking: Grouping words into phrases.
- Syntax Parsing: Analyzing the grammatical structure of sentences.
- Sentence Chaining: Connecting related sentences to detect overarching topics and quantify sentiment.
Advanced Analytics Functions
- Sentiment Analysis: Determines the emotional tone or attitude conveyed by the text.
- Named Entity Extraction: Identifies and categorizes named entities such as people, places, and organizations.
- Theme Extraction: Identifies recurring themes or topics within the text.
- Categorization: Classifies text into predefined categories.
- Intention Analysis: Predicts consumer behavior based on their statements.
- Summarization: Generates accurate summaries of long documents.
Data Extraction and Integration
- Data Connectors: Integrates with internal and external databases, warehouses, and data firehoses to gather and process data.
- Data Storage: Manages and stores the analyzed data.
- Dashboards: Provides intuitive analytics dashboards optimized for communicating insights from text analysis.
Industry-Specific Configurations
Lexalytics offers pre-built industry configurations to cater to the specific needs of various sectors, ensuring optimized accuracy and ease of use for customer-service centric businesses, among others.
Deployment Options
The solutions can be deployed on-premise, in the cloud, or within a hybrid infrastructure, offering flexibility to meet different organizational needs. The Salience platform is an on-premise text analytics engine, while the Semantria solution is a cloud-based SaaS offering.
Enhanced Capabilities
- Syntax Matrix™: A proprietary technology that parses text to understand the relationships between phrases within sentences, enabling accurate comprehension of complex sentences and sentiments.
- Boolean Search Logic: Allows for contextualizing sentiment statements and disambiguating words with multiple meanings.
- Accented Languages Support: Facilitates analysis of documents in accented languages like Portuguese and Spanish.
Pricing and Delivery
Lexalytics operates on a subscription model, with pricing based on the number of processing cores or the number of documents processed per month. Additional factors such as document size, configuration complexity, and custom features like custom machine learning models also influence the pricing. Professional services engagements are available for more complex document analysis needs.
In summary, Lexalytics is a robust text analytics platform that leverages advanced NLP and AI to provide deep insights from unstructured text data, making it an essential tool for data analyst teams and businesses seeking to enhance their decision-making processes.