Product Overview of Unbabel
Unbabel is a cutting-edge Language Operations Platform designed to enable businesses to interact seamlessly with their customers in any language, facilitating global communication and customer support.
What Unbabel Does
Unbabel combines advanced artificial intelligence (AI) with human expertise to provide high-quality, real-time translations. This platform is tailored to support various aspects of a business’s digital presence, including customer support, marketing, and product localization. It helps companies deliver consistent, multilingual experiences across different channels, such as chat, email, FAQs, and websites, ensuring that customers receive support in their native languages without any disruption.
Key Features and Functionality
Real-Time Translation
Unbabel offers real-time translation capabilities for inbound and outbound chat conversations, emails, and other customer interactions. This ensures that support agents can communicate with customers in multiple languages instantly.
Human In The Loop
The platform integrates human editors to review and refine machine translations, ensuring high-quality and accurate content. This hybrid approach combines the speed of machine translation with the precision of human editing.
Customizable Workflows and Integrations
Unbabel allows businesses to customize workflows according to their specific needs. It integrates seamlessly with existing CRM, CMS, and marketing automation systems via native integrations or APIs, making it easy to incorporate into existing workflows.
Quality Estimation and Automated Quality Assurance
The platform automatically predicts the quality of translations and identifies those that require human review. This ensures that all translations meet the desired standards of quality and accuracy.
Contextual Adaptation and Brand Voice Preservation
Unbabel’s technology ensures that translations are contextually adapted and aligned with the company’s brand voice. This is achieved through the use of Entity Technology, which pinpoints salient text elements and anonymizes potential privacy breaches.
Multilingual Support and Localization
The platform supports a wide range of languages, enabling businesses to localize their digital experiences, including websites, apps, and help center content. This helps in creating a consistent customer experience across the globe.
Data Security
Unbabel is fully compliant with GDPR and CCPA regulations, ensuring robust data encryption and anonymization to protect customer data.
Analytics and Reporting
The platform provides transparent reporting and analytics tools, allowing businesses to track and manage their translation processes efficiently. This includes activity dashboards and feedback loops for continuous improvement.
Collaboration Tools
Unbabel offers user-friendly collaboration tools that facilitate teamwork among support agents, translators, and other stakeholders. This ensures smooth communication and efficient resolution of customer issues.
Benefits
- Scalability: Unbabel makes it easy for businesses to scale into new markets while maintaining consistent communication standards.
- Cost Efficiency: By leveraging AI and human editors, businesses can reduce the need for large teams of native-speaking agents, leading to cost savings.
- Enhanced Customer Experience: Providing multilingual support enhances customer satisfaction and builds trust and loyalty globally.
In summary, Unbabel is a comprehensive Language Operations Platform that empowers businesses to deliver high-quality, multilingual customer experiences across various channels, ensuring global reach and customer satisfaction.