Overview of Aisera AIOps
Aisera’s AIOps (Artificial Intelligence for IT Operations) platform is a cutting-edge solution designed to revolutionize the management and operations of IT, DevOps, and cloud environments. This platform leverages advanced AI and machine learning technologies to predict, detect, and resolve IT incidents proactively, ensuring high availability and reliability of IT services.
Key Functions and Capabilities
1. Proactive Incident Detection and Prediction
Aisera’s AIOps platform uses advanced noise suppression and spatiotemporal correlation techniques to identify anomalies and predict major incidents before they occur. This allows IT teams to address potential problems hours in advance, reducing the likelihood of outages and performance degradation.
2. Automated Root Cause Analysis
The platform automates the root cause analysis of incidents by analyzing data from ticketing platforms, telemetry data (MELT), and other sources. This capability significantly reduces the mean time to detection (MTTD) and mean time to resolution (MTTR) of incidents.
3. Real-Time Notifications and Human-Readable Alerts
Aisera’s AI Copilot converts complex, technical alerts into easily understandable, human-readable notifications. This facilitates human-like interactions, enabling IT teams to inquire about and receive proactive notifications regarding the health status, issues, and root causes of infrastructure and applications using natural language.
4. Automation and Remediation
The platform includes over 1,200 pre-built remediation actions and more than 400 integrations with various IT and DevOps tools. It automates tasks such as log summarization, insightful analytics, and auto-remediation, significantly reducing manual labor and increasing IT efficiency.
5. Continuous Learning and Improvement
Aisera’s AIOps platform continuously learns from new data and user feedback, improving its ability to detect and resolve incidents over time. This includes major incident clustering and the ability to retain knowledge from resolved incidents to diagnose and address future challenges efficiently.
6. Dynamic CMDB and Service Topology
The platform leverages change requests, incident tickets, and alerts data to discover and maintain an accurate configuration management database (CMDB) and service topology. This ensures continuous visibility into data center and cloud assets, both on-prem and cloud-based.
7. Integration and Workflow Automation
Aisera’s AIOps integrates seamlessly with various ticketing systems, monitoring tools, and other IT infrastructure. It allows users to build and deploy automation flows using a no-code visual studio, streamlining workflows and enhancing operational efficiency.
8. Impact and Root Cause Analysis
The platform provides actionable insights into how incidents and alerts impact users, upstream and downstream systems, and business applications through its connectivity graph. This helps in reducing the impact of incidents and improving overall IT service management.
Benefits
- Increased Uptime: By predicting and resolving incidents before they occur, Aisera’s AIOps significantly increases business uptime and reduces the frequency of outages.
- Improved Efficiency: The platform automates various IT operations tasks, reducing manual labor and cutting down man-hours by up to 80%.
- Enhanced Productivity: Aisera’s AIOps improves IT productivity by up to 50% and reduces operations costs by over 60%.
- Personalized Support: It provides a comprehensive view of user profiles and service experiences, enabling more personalized and effective support.
In summary, Aisera’s AIOps platform is a powerful tool that transforms IT operations by leveraging AI and machine learning to predict, detect, and resolve incidents proactively, ensuring continuous and reliable IT service operations.