Overview of Catchpoint
Catchpoint is a leading digital performance intelligence software company that provides comprehensive and integrated solutions for monitoring, analyzing, and optimizing digital experiences. Here is a detailed overview of what the product does and its key features:
What Catchpoint Does
Catchpoint is designed to deliver unparalleled insights into customer-critical services, helping businesses consistently provide amazing digital experiences. The platform focuses on internet performance monitoring (IPM) to ensure optimal performance, availability, reliability, and reachability of digital services from the perspective of the end user.
Key Features and Functionality
Monitoring Capabilities
- Real User Monitoring (RUM): Tracks actual user interactions with applications and websites, providing metrics such as error clicks, thrashed cursor, dead clicks, and rage clicks, along with other performance indicators like Interaction to Next Paint (INP).
- Synthetic Monitoring: Simulates user interactions to identify and address issues before they affect real users. This includes dynamic transaction mapping to provide end-to-end maps of every transaction.
- Internet Synthetics: Monitors internet infrastructure components such as CDN, DNS, VPN/SASE, and BGP to ensure smooth service delivery.
- BGP Monitoring: Tracks Border Gateway Protocol to monitor and analyze internet routing issues.
- Endpoint Monitoring: Deploys agents to measure real-time end-user experience from the endpoint perspective.
Performance and Analysis
- Performance Baselines: Sets standard performance baselines to compare live network activity, enabling continuous monitoring and optimization.
- Performance Analysis: Provides tools for tracking and measuring application or website performance, including real-time analytics and historical data visualization.
- Data Visualization: Offers dashboards and visualizations to chart live and historical network performance for quick status checking and analysis.
Alerting and Response
- Alerting: Sends alerts via various channels (email, text, phone call) for network issues or failures, ensuring prompt response to potential problems.
- Incident Alerting: Provides real-time alerts for website or application downtime, errors, or significant changes.
Global Observability Network
- Diverse Node Network: Utilizes over 2,600 vantage points globally, including inside networks, wireless carriers, routing points, and core internet infrastructure, to provide comprehensive visibility from an outside-in perspective.
AI-Enabled Features
- AI-Powered Smartboards: Allows users to schedule tests, identify trends, and receive alerts correlated with real user data and web vitals. It also includes features for web performance optimization recommendations and no-code experiments to assess the impact of suggested optimizations.
Additional Tools
- WebPageTest: The gold standard for web performance testing, integrated with Catchpoint to provide detailed video recordings and Core Web Vitals highlights.
- Internet Stack Map: Visually displays internet dependencies impacting service or application performance, simplifying troubleshooting by showing external systems beyond traditional APM visibility.
- Live Internet Outage Map: A free, interactive map showing real-time outages affecting various internet services.
Managed Services
- Managed Services Team: Offers best practices, hands-on guidance, or a complete monitoring-as-a-service solution to augment IT teams and ensure digital resilience.
Catchpoint’s integrated platform combines synthetic and real user monitoring, comprehensive test types, real-time analytics, and a diverse global node network to help businesses preempt performance issues, optimize service delivery, and ensure a resilient digital experience for both customers and the workforce.