Product Overview of NetBeez
NetBeez is a comprehensive digital experience monitoring solution designed to help IT teams and network administrators detect, troubleshoot, and resolve network and application performance issues from the end-user’s perspective.
What NetBeez Does
NetBeez is tailored for distributed organizations, enabling them to monitor and analyze the performance of their network infrastructure, applications, and services in real-time. This ensures that any issues are identified and addressed before they impact end-users, thereby minimizing downtime and improving overall user experience.
Key Features and Functionality
Real-Time Monitoring and Alerts
NetBeez provides real-time data feeds that allow for the quick detection of network and application issues. Performance data from remote sensors is sent to the server, processed by the alerts engine, and displayed on the dashboard, enabling immediate action.
Granular and Detailed Metrics
The platform delivers granular results, capturing performance and availability data at one-second intervals. This detailed data helps in spotting sporadic issues and reduces troubleshooting times significantly.
Distributed Monitoring
NetBeez employs remote sensors to collect data from multiple locations, allowing for the rapid identification of the root cause of network or application performance issues, even if they are not related to the network itself.
Endpoint and Wi-Fi Monitoring
The solution includes software clients (remote worker agents) that can be installed on Windows and Mac endpoints to monitor endpoint performance metrics, Wi-Fi metrics, and other critical parameters. This is particularly useful for monitoring the work-from-home experience.
ISP and VPN Testing
NetBeez features ISP tagging, which helps in identifying issues related to specific internet service providers. It also includes VPN testing to ensure secure and reliable connectivity for remote users.
Visualization and Reporting
The platform offers robust visualization tools, including real-time series data, historical analysis, and statistical baselines. This allows users to review trends and changes in performance data over time, such as network latency during business hours.
Multiple Deployment Options
NetBeez supports various deployment options, including on-premise as a virtual appliance, on public clouds like AWS, Azure, or Google Cloud, and hosted by NetBeez itself. This flexibility caters to different organizational needs.
Extensive Test and Measurement Capabilities
The solution supports a wide range of tests and measurements, including network latency, round-trip time, packet loss, DNS tests, VoIP performance with jitter and MOS, and internet speed tests. It also monitors SaaS and hosted applications to ensure optimal performance.
Integration and Support
NetBeez integrates with various tools such as ServiceNow, Splunk, MS Teams, and Slack, and offers multiple notification methods including SMTP, SNMP, Syslog, and webhooks. The platform provides 24/7 email and phone support, live chat support, and a dedicated Customer Success Engineer.
Benefits
- Reduced Troubleshooting Time: Granular data and real-time alerts help in quickly identifying and resolving issues.
- Improved User Experience: Continuous monitoring from the end-user’s perspective ensures that issues are addressed before they impact users.
- Flexibility and Scalability: Multiple deployment options and extensive test capabilities make it suitable for various organizational needs.
- Comprehensive Support: Robust support options, including 24/7 support and dedicated customer success engineers, ensure that users get the help they need promptly.
Overall, NetBeez is a powerful tool for network administrators and IT teams, offering a comprehensive suite of features to monitor, analyze, and improve network and application performance.