Product Overview of 10to8
10to8 is a comprehensive appointment scheduling software designed to optimize clinic and business operations, particularly in the healthcare sector, though it is also trusted by over 200,000 businesses worldwide across various industries.
What 10to8 Does
10to8 is a cloud-hosted platform that automates and streamlines the process of managing appointments, enhancing administrative efficiency, and improving patient or client engagement. It ensures compliance with critical regulations such as HIPAA, PCI DSS, GDPR, and ISO 27001, making it a reliable choice for healthcare providers and other businesses that handle sensitive data.
Key Features and Functionality
Appointment Management
- Available Slots Feature: Allows users to quickly search for the nearest available time slot across multiple staff and locations, reducing the time spent on finding an appropriate appointment time.
- Capacity Management: Enables businesses to manage their capacity effectively by allowing multiple customers to be booked for the same appointment slot, customizable to specific services and staff capabilities.
Automated Reminders
- Multi-Channel Reminders: Automatically sends reminders to clients via SMS, email, voice messages, and even WhatsApp, significantly reducing no-show rates by up to 90%.
Calendar Integration
- Multiple Calendar Sync: Seamlessly integrates with various calendars such as Google, Outlook, and iCloud, ensuring that all schedules are up-to-date and synchronized to avoid double bookings and maximize time utilization.
Virtual Meetings
- Video Conferencing Integration: Supports virtual appointments by integrating with multiple video conferencing tools like Zoom, Microsoft Teams, and others, allowing clients to choose their preferred platform.
Customization and Control
- Booking Invites: Allows businesses to send personalized booking links to clients, enabling them to select a time that works best for them. These links can be customized to specify the staff member, location, and service, and can include an expiration date.
- Custom Online Booking Pages: Enables businesses to create branded online booking pages that align with their corporate identity, enhancing the client experience.
Communication and Support
- 2-Way Client Chat: Facilitates communication between businesses and clients through a chat feature, reducing the need for phone calls and minimizing interruptions.
Reporting and Analytics
- Custom Reports: Provides actionable insights into no-show rates, location and service popularity, staff workload, and other key metrics, helping businesses make informed decisions.
Integration and Accessibility
- Integration with Over 500 Apps: Offers APIs and integrations with a wide range of applications, including CRM systems and other business tools, enhancing the platform’s versatility.
- Accessibility: The platform is accessible from any device and operating system, ensuring ease of use for both staff and clients.
Additional Benefits
- Security and Compliance: Ensures HIPAA compliance with a Business Associate Agreement (BAA) and adheres to other stringent security standards like PCI DSS, GDPR, and ISO 27001.
- AI-Powered Features: Utilizes AI technology for phone booking, messaging, and other smart features to further enhance the scheduling process.
Overall, 10to8 is a robust appointment scheduling system that combines advanced features, customization options, and strong compliance measures to improve operational efficiency and client satisfaction.