Product Overview of DragApp
DragApp is an innovative collaboration tool designed to transform Gmail into a comprehensive team workspace, enabling seamless management of various workflows, including shared inboxes, help desks, CRM, task management, and more.
What DragApp Does
DragApp integrates seamlessly into Gmail, eliminating the need to navigate between multiple tools or forward emails between internal teams. It centralizes business communication and workflow management, making it easier for teams to collaborate and stay organized. By turning Gmail into a visual collaboration hub, DragApp ensures that all team activities are managed from a single, familiar environment.
Key Features and Functionality
Shared Inbox and Boards
- DragApp allows teams to manage shared company emails, such as support@ or sales@, directly within Gmail. It utilizes shared boards for different workflows, including Help Desk, CRM, Marketing, and other custom workflows.
Email Assignment and Task Management
- The platform enables email and task assignment to the most suitable team members, providing a clear overview of who is working on what. Users can add tasks directly to their inbox, and these tasks can be integrated with Google Calendar.
Collaboration Tools
- DragApp includes features like @mentions for real-time team chats, internal conversation capabilities within email cards, and shared drafts for collaborative email responses. It also allows users to reply or compose emails as themselves, their team, or the shared inbox address.
Customization and Organization
- The app offers custom fields to personalize workflows, color coding to categorize cards based on urgency or other criteria, and the ability to filter boards by various parameters such as person, status, colors, and labels. Users can also merge cards to group related emails and tasks into a single card.
Automation and Integration
- DragApp supports automations for repeatable workflows, email sequences, and email tracking. It integrates with over 4,000 apps via Zapier and includes native integrations with Gmail, Google Groups, Google Workspace, and Google Calendar. Mobile apps for iOS and Android ensure workflow management on the go.
Additional Features
- Other key features include collision detection to prevent duplicate work, email notes and checklists for better organization, activity logs to track all actions on a board, and the ability to generate card and board permalinks for easy sharing.
Benefits
DragApp streamlines team collaboration by keeping all necessary tools and workflows within the Gmail environment. This reduces the complexity of managing multiple tools and enhances productivity. With its robust set of features, DragApp is trusted by over 30,000 professionals worldwide and is recognized for its ease of setup, best ROI, and fastest implementation.