Product Overview of Eesel
Eesel is a cutting-edge AI-powered platform designed to revolutionize how businesses manage knowledge, customer support, and internal communications. Here’s a detailed look at what Eesel does and its key features:
What Eesel Does
Eesel serves as a central hub for knowledge management, providing instant and accurate answers to questions across all your company’s applications. It integrates seamlessly with various tools such as Google Docs, Confluence, Notion, SharePoint, and more, allowing it to draw information from your existing knowledge base. This integration enables Eesel to act as a comprehensive resource for both internal teams and external customers.
Key Features and Functionality
Instant Answers and Knowledge Management
- Eesel delivers quick and accurate responses based on your company’s knowledge base, reducing the time spent searching for information and enhancing productivity.
Seamless Integration
- It can be integrated with popular team communication tools like Slack, Microsoft Teams, and help desks such as Zendesk or Intercom. Eesel also supports over 100 integrations, making it versatile and widely applicable.
Data Privacy and Security
- Eesel ensures data privacy with end-to-end encryption and provides full control over the information the AI can access, ensuring secure data management.
Multilingual Support
- The platform supports over 80 languages, making it accessible to a global workforce and customer base.
Automated Support and Ticket Handling
- Eesel can draft replies, triage tickets, and even fully handle Tier 1 support tickets, significantly automating customer support processes. It also features smart escalation, automatically handing off tickets to human agents when necessary.
Customizable Branding and Tone
- Users have full control over how the AI looks and writes, allowing for customizable responses that match the company’s brand voice and identity.
Document and Content Management
- Eesel can convert written documents, phone call audio, video content, and podcast audio into written transcripts, and it can also create content optimized for search engines and social media platforms.
Training and Learning
- The AI learns from previously submitted questionnaires and can automatically draft responses, making it a valuable training tool and knowledge repository.
Productivity and Efficiency
- By centralizing access to documents and tools, Eesel enhances productivity and efficiency. It transforms the browser’s new tab into a productivity hub, providing instant access to all work-related documents and tools.
Additional Benefits
- Easy Setup: Eesel can be set up in just a few minutes, making it a straightforward addition to any business’s toolkit.
- Flexible Pricing: The platform offers various pricing plans, including a free tier, and does not charge per user, providing a cost-effective solution for businesses of all sizes.
In summary, Eesel is a powerful AI-powered platform that streamlines knowledge management, automates customer support, and enhances productivity by providing instant answers and seamless integration with a wide range of business applications. Its customizable features, robust security, and multilingual support make it an invaluable tool for businesses looking to optimize their operations and improve customer satisfaction.