Product Overview: Eficode Total Support for Atlassian
Eficode’s Total Support is a comprehensive, flexible, and full-stack service designed to manage and optimize your Atlassian toolset, ensuring your teams can focus on their core functions without the burden of tool administration and support.
What Total Support Does
Total Support is tailored to alleviate the complexities and time-consuming tasks associated with managing Atlassian applications. It addresses the challenges of keeping up with the expanding Atlassian ecosystem, integrating applications, managing user behaviors, and upskilling your team. By outsourcing these tasks to Eficode, you gain access to a team of experienced Atlassian experts who handle all aspects of your Atlassian environment, providing peace of mind and allowing your teams to concentrate on their primary responsibilities.
Key Features and Functionality
Comprehensive Service Wrap
Total Support includes a wide range of services:
- Administration: Full management of your Atlassian tools, ensuring they are always up-to-date and running smoothly.
- Technical Consultancy: Expert advice and guidance on optimizing your Atlassian suite.
- Solution Design: Customized solutions tailored to your organization’s specific needs.
- Optimization: Continuous improvement of your Atlassian tools to enhance performance.
- Configuration: Setup and configuration of your Atlassian applications.
- Onboarding Healthcheck: Ensuring a smooth onboarding process for new users and tools.
- Mentoring and Coaching: Training and mentoring to help your team get the most out of Atlassian tools.
- Training: Comprehensive training programs to upskill your team.
Productivity Benefits
- Reliability without Overhead: No need to hire additional resources; Eficode manages your Atlassian suite, reducing internal overhead costs.
- Emergency Support: Quick recovery from disasters and critical issues, ensuring minimal disruption to your operations.
- Reduced Tickets: Mentoring, education, and service reduce the number of internal Atlassian incidents and requests.
- Unburden Your Teams: Free your teams from the burden of managing Atlassian apps, allowing them to focus on important projects.
- Cost-Effective: The subscription model is 80% cheaper than hiring resources and typically costs 10% of a managed service.
Plans and Pricing
Total Support is offered in several plans to cater to different organizational needs:
- Teams: Includes 24 hours of support and 50 hours of professional services per year, priced at €14,000/year.
- Premium: Offers unlimited support and 120 hours of professional services per year, priced at €30,000/year.
- Enterprise: Provides unlimited support and more than 120 hours of professional services per year, with custom pricing.
Security and Reliability
Eficode ensures high security standards, having passed the ISO 27001 audit and complying with ISAE 3402 type 1 (SOC 1) standards. The service also guarantees an uptime commitment of 99.5% and a support response time SLA of 1 hour for high-priority tickets.
Conclusion
Eficode’s Total Support is a robust solution that empowers your teams to excel in their core functions by outsourcing the management and support of your Atlassian tools. With its comprehensive service wrap, productivity benefits, and flexible pricing plans, Total Support ensures that your Atlassian environment is always optimized, secure, and reliable. This allows your organization to focus on business growth and strategic objectives while leaving the complexities of Atlassian management to the experts.