GetDone - Short Review

GetDone is a comprehensive property maintenance and management platform designed to streamline and optimize maintenance workflows, particularly in the multifamily housing industry. Here’s an overview of what the product does and its key features:

What GetDone Does

GetDone is focused on providing quick, efficient, and high-quality property maintenance services. It aims to reduce downtime, increase Net Operating Income, and enhance the overall customer experience. The platform is tailored to manage unit turns, maintenance requests, and other property-related tasks with precision and speed.

Key Features and Functionality

Automated Work Order Management

GetDone automates the process of creating and managing work orders, reducing the workload for staff and ensuring faster resolutions for customers. Users can create new work orders directly within the platform, and these orders are automatically reflected in integrated property management software.

Integration and Syncing

The platform integrates with property management systems, currently supporting Resman, to ensure seamless data transfer between both platforms. This integration helps in managing expectations and reducing the turnover of customers and staff.

Pre-Vetted Professionals

GetDone works with pre-vetted service professionals who arrive on time, eliminating wasted time for property managers. This ensures that unit turns and other maintenance tasks are completed efficiently.

Structured Turn Services

The platform offers a structured turn solution that includes six key services:

• Scoping: A thorough assessment of what needs to be done before starting work.
• Painting: Various painting services including full paint, cabinet paint, and drywall repair.
• Cleaning: Standard or deep cleaning, touch-up cleaning, and heavy appliance cleaning.
• Carpet Cleaning: Services like carpet cleaning, pet treatment, stain removal, and carpet stretching.
• Make-Ready Punch (MRP): A detailed checklist developed from top property management companies, providing a thorough report at the completion of each task.

Technician and User Management

GetDone allows supervisors to manage technician access to multiple properties and view technician analytics, including their profile, assigned work orders, and efficiency metrics. Technicians can update work order statuses and add notes, which are reflected in real-time notifications.

Mobile Accessibility

The platform is designed with a mobile-first approach, enabling technicians to check and update work orders while in the field. It is accessible on computers, phones, and tablets, ensuring flexibility and convenience.

Data-Driven Insights

GetDone leverages technology to provide data-driven recommendations, helping decision-makers optimize their operations. The platform includes features for tracking time, measuring efficiency, and providing actionable insights to improve maintenance workflows.

Customer Communication

The platform ensures effective communication by sending SMS updates to tenants when their work orders are in progress and when they are resolved. All conversations and updates are stored within the details of each work order.

Efficiency and Cost Savings

By streamlining maintenance tasks, GetDone helps properties complete unit turns within a 4-day standard, significantly reducing lost rent revenue and associated costs. This efficiency also leads to higher customer satisfaction and reduced staff turnover. In summary, GetDone is a robust property maintenance platform that combines automation, integration, and data-driven insights to optimize maintenance workflows, enhance customer experience, and increase operational efficiency.