Gmelius Overview
Gmelius is a comprehensive email collaboration, management, and robotic process automation platform designed to enhance productivity and streamline workflows, particularly for teams using Google Workspace.
What Gmelius Does
Gmelius transforms Gmail into a powerful collaborative workspace, enabling teams to manage emails, automate tasks, and enhance overall productivity. It is trusted by over 10,000 teams across various industries, including customer support, sales, marketing, and project management.
Key Features and Functionality
Collaboration Features
- Shared Inboxes: Allows teams to manage shared email addresses like support@ or sales@, replacing traditional Google Groups and help desks. This feature ensures real-time collaboration and prevents duplicate responses.
- Shared Gmail Labels: Enables teams to share new or existing Gmail labels, synchronizing conversations across teammates. This helps in organizing departments, projects, and client communications.
- Shared Email Drafts: Facilitates team collaboration on email drafts, allowing for reviews, feedback, and joint creation of effective replies.
- Email Delegation: Simplifies the process of sharing and delegating email conversations with team members using @mentions or a “Share and Assign” button.
- Email Notes & @mentions: Allows real-time collaboration on emails by adding notes and tagging team members for instant feedback and context.
Automation Features
- Robotic Process Automation (RPA): Empowers teams to automate workflows using ‘If this; Then that’ rules, saving time on repetitive tasks.
- Sequences and Drip Campaigns: Automates email outreach by sending personalized drip campaigns, ensuring high deliverability rates and engagement with leads.
- Email Templates: Converts effective emails into reusable templates that can be personalized and shared with the team, reducing the time spent on drafting emails.
Email Management Features
- Kanban Boards: Visualizes emails as tasks and Kanban cards, helping teams distribute workload and streamline project management.
- Custom Views: Allows teams to create and save unique filter combinations to monitor specific projects, clients, and conversations nearing SLA breaches.
- Reporting & Analytics: Provides intuitive reports to monitor customer service metrics, team performance, and overall productivity. This includes insights into closed conversations, average closing time, and tag usage.
- AI Auto-Tagging: Automatically categorizes conversations using AI, enhancing analysis, insights, and process automation.
Additional Features
- Meeting Scheduler: Integrates with Google Calendar and virtual meeting platforms like Zoom or Google Meet, allowing for automatic meeting scheduling and synchronization.
- Email Tracking: Notifies users when recipients open their emails, providing a clear overview of email engagement.
- Integration with Other Tools: Seamlessly integrates with tools like Slack and Trello, enabling real-time syncing and management across all platforms.
Gmelius is designed to be user-friendly, with a minimal learning curve, making it an indispensable tool for teams looking to enhance their productivity and collaboration within the Gmail interface. Its robust features ensure efficient email management, streamlined workflows, and centralized team collaboration.