myReach Overview
myReach is a powerful AI-driven app designed for search and knowledge management, aimed at empowering internal teams and external clients to efficiently find and utilize the information they need.
What myReach Does
myReach serves as a comprehensive platform that unlocks a company’s collective insights by centralizing knowledge into a single, accessible hub. It integrates with various popular tools such as Google Drive, Evernote, and Zapier, among others, to optimize workflow management and enhance productivity.
Key Features and Functionality
Centralized Knowledge Base
- myReach allows users to save all types of data, including files, websites, audio, notes, and more, in an interconnected 3D visualizer. This centralized knowledge base, known as myKnowledge, enables users to search across the company’s information to find answers quickly.
AI-Powered Assistance
- The platform features an AI assistant, often referred to as myGenie or Rich, which provides instant answers in natural language. This AI capability supports over 72 languages and includes references to the original source, paragraph, and page of the information, ensuring accurate and fact-checked responses.
Automation and Efficiency
- myReach automates several manual tasks, such as transcribing audio files and summarizing long PDFs. It also uses OCR in images and recommends relationships between data nodes, significantly reducing the effort required for data management.
Organization and Search
- The platform offers intuitive knowledge capture and seamless organization using workspaces, tags, and relationships. This allows for clutter-free categorization of information and advanced search capabilities through the AI-powered chatbot.
Custom AI Assistant for Customer Support
- Users can deploy a custom AI chatbot, myGenie, on their website to manage customer inquiries and provide 24/7 support. This chatbot can be tailored to align with the company’s brand and includes secure access controls. Additionally, it provides insights from live reports and analytics to understand user behavior and improve decision-making.
Security and Accessibility
- myReach ensures data security with ISO 27001 certification, AES-256 bit encryption, and TLS 1.3 encryption. The platform is accessible on multiple devices, including Mac, Windows, Android, iOS, and web browsers, along with powerful browser extensions.
Use Cases
- Streamlining Research: Enhance research processes by accessing and analyzing data more efficiently.
- Collaborative Knowledge Sharing: Build a centralized platform for teams to share and collaborate on knowledge.
- Integrating Data Sources: Connect various apps and platforms to streamline searches and access information from multiple sources.
- Improving Customer Support: Implement an AI-powered chatbot to handle customer queries 24/7.
- Language Support: Access information in multiple languages, with the AI-powered chatbot automatically detecting and responding in the same language.
In summary, myReach is a robust AI-driven solution that streamlines knowledge management, enhances productivity, and provides secure and efficient access to information, making it an essential tool for busy professionals and organizations.