Overview of SnatchBot
SnatchBot is an enterprise-grade, bot-building platform-as-a-service designed to make the creation and deployment of chatbots accessible to everyone, regardless of their technical skills. Here’s a detailed look at what SnatchBot does and its key features:
Purpose and Accessibility
SnatchBot was created to simplify the process of building chatbots, making it possible for individuals, developers, and enterprises to create feature-rich bots without any coding skills. Founded in 2015 by Henri Ben Ezra and his brother, the platform aims to enhance customer experiences and streamline business workflows through intelligent and interactive chatbots.
Key Features
- Omni-Channel Support: SnatchBot allows you to publish your chatbots across multiple messaging platforms, including Facebook Messenger, Line, Telegram, Skype, WhatsApp, Viber, and more. This ensures a unified messaging experience for users across different channels.
- AI and Machine Learning: The platform leverages advanced AI, Machine Learning, and Natural Language Processing (NLP) to create intelligent bots that can understand and respond to user queries with human-like accuracy. It also includes Voice Recognition (Text-to-Speech and Speech-to-Text) capabilities in over sixty languages.
- No Coding Required: One of the standout features of SnatchBot is that it does not require any coding or technical skills to create and deploy chatbots. Users can design conversations using simple, multiple-choice interactions or more complex action buttons.
- Robust Administrative Features and Security: SnatchBot provides robust administrative infrastructure and enterprise-grade security that complies with all regulatory mandates. This ensures that the chatbots are secure and scalable, supporting the entire lifecycle from development to deployment and monitoring.
- Human Hybrid Bots: In addition to fully automated bots, SnatchBot allows the creation of human hybrid bots, which combine automated responses with human intervention when needed.
- Broadcast and Personalized Messaging: The platform includes a broadcast feature that allows businesses to send targeted messages to users based on their interests. This feature enables two-way conversations, making the interaction more personal and engaging.
- Integration and Automation: SnatchBot supports integration with backend systems, enabling automation of processes such as taking orders, payments, bookings, and managing CRM systems. It also offers Robotic Process Automation (RPA) bots to streamline business processes efficiently.
Pricing and Plans
SnatchBot offers a freemium model along with several premium plans. The free plan includes basic features such as broadcasting, NLP, live chat, detailed reports, and support for multiple channels, with a limit of 2000 messages. Premium plans start at $99/month and offer additional features like advanced analytics, premium plugins, customization options, and premium support. There are multiple premium plans available, each with varying message limits and features.
Analytics and Monitoring
The platform provides both basic and advanced analytics. The free plan includes simple analytics such as message quantity and recent messages, while the premium plans offer more detailed analytics, including advanced reporting and insights.
In summary, SnatchBot is a powerful and user-friendly platform for creating and deploying intelligent chatbots across various channels, with a focus on ease of use, robust security, and advanced AI capabilities.