Thryv Overview
Thryv is a comprehensive CRM and business management software designed specifically to empower small and medium-sized enterprises (SMEs) to streamline their operations, manage customer relationships, and drive business growth.
What Thryv Does
Thryv is an all-in-one management solution that integrates various essential business functions into a single platform. It helps small businesses simplify their day-to-day operations, enhance customer relationships, and foster growth through a range of automated and intuitive tools.
Key Features and Functionality
Customer Relationship Management (CRM)
Thryv upgrades your contact list into a robust CRM, providing detailed insights and a customizable view of your leads and customers. It allows you to oversee all customer interactions, including appointments, payments, and communications, from a single interface.
Marketing Automation
Thryv offers advanced marketing automation tools that enable businesses to create and automate email and text marketing campaigns. This feature allows for timely promotions and calls to action, ensuring that the right message reaches the right audience at the right time.
Appointment Scheduling
The software includes a built-in appointment scheduling feature that syncs with your existing calendar, allowing customers to book appointments online and reducing the likelihood of no-shows. Automated reminders further enhance the efficiency of this process.
Financial Management
Thryv simplifies financial operations with features such as invoicing and payment processing. Businesses can issue estimates and invoices on the go, and customers can approve estimates, sign invoices, and make payments online. Integration with payment gateways like ThryvPay, Stripe, PayPal, and Square is also supported.
Online Presence and Reputation Management
Thryv helps businesses improve their online presence by providing tools for website creation, social media management, and online listings across over 40 sites. It also includes reputation management features, allowing businesses to monitor and respond to reviews, generate first-party reviews, and protect their online reputation.
Social Media Management
The platform offers AI-enhanced social media management, enabling businesses to post and track the performance of their social accounts from a single dashboard. It includes access to a rich content and stock image library, as well as AI-powered social posts with hashtags and emojis.
Document Storage & Sharing
Thryv provides secure document storage and sharing capabilities, allowing businesses to request, store, and share documents directly with customers or team members. This helps in keeping client information organized and easily accessible.
Communication and Collaboration
Thryv’s Command Center consolidates all customer messages from email, social messengers, phone, video, and text into one inbox. It also includes team chat, combined phone and video calls, transcribed voicemails, and a free dedicated business phone line to enhance communication and collaboration.
Analytics and Reporting
The software offers valuable analytics and reporting features, providing businesses with real-time insights to make data-driven decisions. This includes tracking performance across various channels and monitoring the impact of marketing campaigns.
Integrations
Thryv integrates seamlessly with other popular business tools such as QuickBooks for accounting, Google Workspace (formerly G Suite), and Zapier, which connects Thryv with thousands of other apps and software. It also integrates with Mailchimp for advanced email marketing needs.
Support
Thryv provides 24/7 technical support and an online knowledge center to ensure users get the most out of the software. This includes unlimited onboarding sessions and a dedicated representative to assist with any queries or issues.
In summary, Thryv is a powerful and user-friendly platform that streamlines operations, enhances customer relationships, and drives growth for small businesses by consolidating essential business functions into one intuitive interface.