Product Overview of TimeTap
TimeTap is a comprehensive online appointment scheduling software designed to automate and streamline the scheduling process for businesses across various industries, including education, government, healthcare, fitness, nonprofits, and small businesses.
What TimeTap Does
TimeTap enables businesses to manage their appointment scheduling efficiently, reducing the likelihood of double bookings, missed appointments, and other scheduling conflicts. It provides a client-centered approach with a robust set of features that make it easy to schedule, manage, and follow up with clients.
Key Features and Functionality
Online Scheduling and Calendar Management
- TimeTap allows businesses to create a single booking site that incorporates each employee’s calendar, enabling staff to control their own schedules while maintaining access to appointments and coverage through a single organization login.
- The software supports 24/7 online booking, client management, and flexible availability settings.
Automated Communications
- TimeTap features automated text and email messaging for appointment reminders, confirmations, follow-ups, and no-show notices. These messages can be customized with the company’s branding and saved as templates for future use.
Waitlist Management
- The automated waitlist function ensures that empty slots due to cancellations are filled promptly. When a seat becomes available, the platform sends a booking invitation to waiting clients, keeping the schedule optimized.
Two-Way Calendar Sync
- TimeTap offers advanced two-way calendar synchronization with external calendars such as Google Calendar, iCal, Office 365, Outlook, and Live Exchange. This feature ensures that changes made on either the TimeTap calendar or the external calendar are automatically updated, preventing double bookings and maintaining a harmonious schedule.
Travel Time Calculation
- For appointments held at different locations, TimeTap uses Google Maps to calculate the commute time and automatically adjusts the availability to account for travel, preventing bookings during travel periods.
Payment Processing and Forms
- The software includes a secure payment processor to collect deposits and service fees during the booking process. It also allows for the creation of custom booking forms to collect additional client information and process payments or send invoices.
Customizable Booking Pages and Reports
- Businesses can customize their booking pages to match their organization’s branding and scheduling flow. The platform also supports embedding the booking form on the company website. Additionally, TimeTap allows for running custom reports to access helpful information such as scheduling coverage, outstanding invoices, and client data.
Time Zone Adjustments
- TimeTap automatically adjusts for time zone differences, ensuring that scheduling with international clients is seamless. It detects the client’s time zone and translates the booked appointment into the business’s time zone, avoiding any confusion.
Security and Compliance
- TimeTap is HIPAA and GDPR compliant, providing a highly secure environment for managing client data. For Enterprise plans, custom security agreements are also available.
Pricing and Plans
TimeTap offers various pricing plans tailored to different business needs:
- Professional Plan: Starts at $24.95/month (or $22.45/month annually) for 1 staff member and 1 location, and $39.95/month (or $35.95/month annually) for 5 staff members and 5 locations.
- Business Plan: Starts at $44.95/month (or $40.45/month annually) for 1 staff member and 1 location, and $74.95/month (or $67.45/month annually) for 5 staff members and 5 locations.
- Enterprise Options: Customized plans available for larger organizations.
In summary, TimeTap is a powerful tool that automates appointment scheduling, enhances client communication, and streamlines business operations, making it an ideal solution for businesses seeking to optimize their scheduling processes.