Product Overview of Tonkean
Tonkean is an AI-powered process orchestration platform designed to transform and optimize internal business processes, particularly for shared services teams such as legal, procurement, and HR. Here’s a detailed look at what Tonkean does and its key features:
What Tonkean Does
Tonkean empowers business operations teams to create and manage processes that are intuitive, efficient, and compliant. It addresses common challenges like poor process adoption, lack of compliance, and limited visibility into process health by focusing on the user experience of internal requesters. This approach leads to significant efficiency gains, reduced costs, and enhanced compliance.
Key Features and Functionality
AI-Powered Automation
- Tonkean features an AI Front Door™, an intelligent and proactive AI-powered entry point for requesters, combining GPT with process automation to provide an exceptional experience from intake to resolution.
No-Code Process Builder
- The platform includes a No-Code Process Builder, allowing operations teams to customize processes without the need for coding. This enables flexible and personalized user experiences tailored to specific business needs.
Process Orchestration
- Tonkean enables end-to-end automation of processes, orchestrating complex workflows that involve both data and people. It integrates with existing systems and policies, enhancing the value of current tech stacks.
Data Source Integrations
- The platform offers Data Source Integrations, connecting with various departmental tech stacks to ensure seamless integration and data flow. This includes integrations with procurement, legal, and other software systems.
Guided Intake and Employee Self-Service
- Guided Intake creates a step-by-step custom user experience for processes, while Employee Self-Service facilitates self-service options for employees, automating simple requests and reducing team effort.
Intelligent Request Classification and Automation
- Tonkean uses AI to classify requests intelligently, and it automates approval workflows, request handling, and deflection. It also automates manual tasks and provides dynamic access and workflow control.
Collaboration and Communication
- The platform supports in-context collaboration for intake orchestration and allows for request status tracking, ensuring transparency for employees. It also integrates with communication tools like Microsoft Teams and Slack for intake requests.
Reporting and Analytics
- Tonkean provides customizable dashboards and reporting and analytics tools, enabling users to gain important insights into overall process health. It also offers spend analytics and reporting, and budget tracking features.
Compliance and Governance
- The platform includes Enterprise Governance and Control features, ensuring compliance and providing role-based access control, user management, and compliance management.
Document and Workflow Management
- Tonkean automates document processing, including contract review automation, invoice intake automation, and legal mailroom automation. It also manages workflows end-to-end, from intake to resolution.
Additional Capabilities
- Matched Entities: This feature links data from different systems, enabling the seamless transfer of data and metadata between connected data sources.
- Module-Based Solutions: Tonkean solutions are composed of modules that house custom workflows, connect data sources, and take actions based on set criteria. This modular approach simplifies the management and iteration of complex processes.
- Real-Time Monitoring and Notifications: The platform provides real-time monitoring and notifications, ensuring that teams are always informed and up-to-date on process status.
In summary, Tonkean is a robust AI-powered platform that streamlines enterprise intake and process orchestration, offering a wide range of features and functionalities designed to enhance efficiency, compliance, and user experience within business operations.