RoomRaccoon is a comprehensive, cloud-based hotel management system designed specifically for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. This all-in-one solution is engineered to streamline hotel operations, maximize profitability, and enhance the guest experience through smart automation and integrated functionalities.
Key Features
- Property Management System (PMS): RoomRaccoon includes a robust PMS that allows hoteliers to manage reservations, guest data, and property operations from a single platform.
- Channel Manager: The system integrates a channel manager that synchronizes inventory and rates across multiple booking channels, including major OTAs like Booking.com, Expedia, and Airbnb. This ensures real-time updates and maximizes booking potential.
- Booking Engine: RoomRaccoon features a built-in booking engine that enables hotels to receive direct bookings through their own websites. This includes the ability to showcase multiple properties on a single booking engine page, enhancing occupancy across the entire portfolio.
- Automated Guest Communication: The system automates guest communication, including sending invoices, confirmation emails, and personalized messages pre, during, and post-stay through integrations like Akia.
- Revenue Management: RoomRaccoon offers advanced revenue management tools, including rate management, upselling, and revenue tracking. It also allows for the closure of revenue for specific days to ensure accurate financial reporting.
- Housekeeping Management: The system includes housekeeping management features that help in organizing and tracking housekeeping tasks efficiently.
- Online Check-In and Self-Check-In Kiosk: RoomRaccoon supports online check-in and integrates with self-check-in kiosks through partners like Roommatik, providing a seamless and automated check-in process.
- Payment Processing: The platform includes a payment processing system, allowing for secure online payments and the ability for guests to settle outstanding payments online during check-out.
- Reporting and Analytics: Comprehensive reporting and analytics tools are available to help hoteliers make informed decisions based on detailed insights into their operations and revenue.
- Guest CRM and Multi-Property Management: RoomRaccoon offers a guest CRM to manage guest relationships and supports multi-property management, allowing hoteliers to manage multiple properties from a centralized platform.
- Mobile Access and Task Management: The system is accessible via mobile devices and includes task management features to ensure that all tasks and operations are efficiently managed.
- Integrations: RoomRaccoon boasts over 400 integrations with various business solutions, including Lightspeed, Sage, Xero, QuickBooks, and numerous other hospitality and financial tools. This extensive connectivity ensures seamless integration with existing systems.
Functionality
RoomRaccoon is designed to be intuitive and simple to use, making it accessible to hoteliers of all technical backgrounds. Here are some key functionalities:- Process Automation: The system automates various administrative tasks such as sending invoices, managing reservations, and updating inventory across channels, reducing manual work and increasing efficiency.
- Group Booking Management: RoomRaccoon features a group booking management system, allowing hoteliers to manage group bookings efficiently by allocating availability to group profiles.
- Enhanced Food & Beverage Management: The platform includes tools for managing food and beverage services, including meal service times and daily F&B plans.
- User Permissions and Customizable Templates: The system offers customizable templates and user permissions, ensuring that each user has the appropriate access and tools to perform their tasks effectively.