Expert.ai (formerly Expert System) - Short Review

Product Overview of Expert.ai

Expert.ai, formerly known as Expert System, is a cutting-edge natural language processing (NLP) platform designed to bring human-like comprehension to language-intensive business processes. This platform is utilized by hundreds of organizations across various industries to extract valuable insights from unstructured data, enhancing decision-making and operational efficiency.

Key Capabilities

Natural Language Understanding

Expert.ai excels in understanding language through advanced linguistic analysis, including morphological, grammatical, and sentence analysis, combined with semantic analysis and word disambiguation. This allows the platform to distinguish the correct meaning of words and expressions in context and identify relationships between concepts within a text. For instance, it can comprehend that terms like “SUV” and “sedan” share attributes derived from being types of “cars”.

Knowledge Graph & Expansion

The platform leverages a robust knowledge graph that represents the real world with over 400,000 English language concepts, providing deep and wide coverage out-of-the-box. This knowledge graph can be expanded with domain-specific or enterprise-specific knowledge, infused through both subject matter experts and proprietary machine and deep learning algorithms. This approach enhances the overall performance of natural language models by disambiguating real-world knowledge.

Hybrid AI Approach

Expert.ai adopts a hybrid AI approach, combining symbolic AI, machine learning (ML), and Large Language Models (LLMs). This hybrid methodology ensures flexibility and adaptability, making it suitable for a wide range of NLP use cases. It addresses the limitations of single-technique approaches, offering benefits such as explainability, scalability, and accuracy. This approach is particularly valuable in domain-specific projects where training data may be limited, such as contract analytics or insurance claims.

Platform Features

End-to-End Workflow Support

The expert.ai Platform provides comprehensive support for the entire natural language workflow, including annotation, labeling, model training, testing, and workflow orchestration. This integrated approach ensures high confidence and accuracy levels in the results generated.

Intelligent Document Processing

The platform is equipped with intelligent data processing capabilities that convert text assets into data. It can capture, classify, and extract unstructured language data from various document formats like PDF, HTML, and MS Word. This feature is crucial for efficient workflows and process automation.

Active Learning and Data Labeling

Recent updates to the platform include enhanced active learning and accelerated data labeling, which improve the efficiency and accuracy of data preparation. Additionally, pre-trained knowledge models and auto-generation of extraction rules further accelerate the deployment of NL applications.

Domain-Specific Solutions

With over 30 years of expertise in delivering natural language solutions across industries such as insurance, technology, financial services, and media, expert.ai offers domain-specific language models and knowledge models. These models capture industry-specific jargon and terminology, enabling accurate interpretation of domain-specific text.

Benefits

• Scalability and Efficiency: The platform’s hybrid AI approach and integrated workflows enable faster deployment and higher accuracy, making it scalable and efficient for various business applications.
• Explainability and Accuracy: By combining symbolic AI, ML, and LLMs, expert.ai ensures that the results are not only accurate but also explainable, which is crucial for building trust in AI-driven decisions.
• Flexibility and Adaptability: The open architecture of the platform allows it to adopt new AI approaches as they emerge, future-proofing the investment and ensuring it remains relevant and effective over time.

In summary, expert.ai is a powerful and versatile NLP platform that transforms language into actionable insights, enabling businesses to make faster, better decisions by leveraging a hybrid AI approach, robust knowledge graphs, and comprehensive workflow support.