ConnectWise CPQ (formerly ConnectWise Sell) is a cloud-based configure, price, quote (CPQ) software specifically designed for the IT services industry, including managed service providers (MSPs), managed security solutions providers (MSSPs), AV professionals, and value-added resellers (VARs). This tool is engineered to streamline the quote and proposal process, enhance revenue performance, and optimize the procurement pipeline.
Key Features and Functionality
Automation and Efficiency
- Automated Quoting Process: ConnectWise CPQ automates the manual elements of the quoting process, eliminating clerical errors and process inefficiencies. This allows sales reps to generate accurate quotes and proposals in just a few minutes.
Integration Capabilities
- CRM Integrations: The software seamlessly integrates with top CRM systems such as Salesforce, NetSuite, and ConnectWise PSA. These integrations enable a smooth handoff between sales, finance, procurement, operations, and service delivery teams.
- Vendor and Distributor Integrations: ConnectWise CPQ integrates with vendors like Ingram Micro, Tech Data, Cisco, Dell, and HP, as well as distributors like Accutech and ADI. This integration provides real-time pricing and availability data directly into quotes. Additionally, punchout integrations with ecommerce sites like Amazon Business, Anixter, and Dell allow for direct line item additions.
Customization and Control
- Product and Pricing Rules: Users can set product prices and service discounts to maximize profitability and protect margins. These rules ensure that sales reps always price quotes within predefined parameters.
- Customizable Workflows: The software allows for the creation of logical workflows, including off-the-shelf approval rules, guided selling, automated billing, and recurring billing setup for long-term customers.
Real-Time Updates and Notifications
- Intelligent Quote Tracking: ConnectWise CPQ provides real-time updates and notifications when a client interacts with a quote. It also includes end-date reminders for agreement renewals, warranty extensions, and equipment upgrades.
- Sales Pipeline Updates: With CRM integration, the CPQ auto-updates the sales pipeline every time the sales team completes an action item or moves to the next step.
Procurement and Order Management
- Procurement Automation: The software automates procurement processes, allowing users to place e-orders through preferred distributors and automate opportunity conversions.
- Service Order Integration: Quotes generated in CPQ can be automatically converted into projects within ConnectWise Manage (PSA), eliminating manual data entry and saving time.
Reporting and Analytics
- Sales Quote Reporting: The software leverages business intelligence to optimize data and display pre-designed views. It includes a Microsoft Power BI workbook to showcase essential metrics from the sales pipeline, and a pre-built dashboard to organize pertinent data for analysis.
Additional Features
- Custom Templates and Online Quote Delivery: Users can create IT quote templates and deliver quotes online with e-signature capabilities, streamlining the proposal process.
- Contract Renewal Automation: The software automates contract renewal reminders and other key activities throughout the customer lifecycle.