Product Overview of Univw.AI
Univw.AI is a comprehensive Customer Relationship Management (CRM) solution designed to help businesses, particularly start-ups and small enterprises, streamline their workflows, enhance visibility, and drive revenue growth.
What Univw.AI Does
Univw.AI is a cloud-based CRM platform that actively manages customer information and improves sales cycles by integrating various data sources and automating key business processes. The platform aims to empower decision-making by seamlessly merging different types of data, such as transactional, call, chat, and geolocation data, to provide unprecedented insights.
Key Features and Functionality
1. Resource Hierarchy-Based Data Access
This feature ensures that resources have access to only the necessary data, promoting efficiency, security, and a stable environment for sustained growth and success.
2. Integrated Cloud Telephony
Univw.AI offers seamless click-to-call functionality, robust PII data protection, call recording and history for analytics, and transcription to evaluate call quality. This enhances caller and call efficiency with valuable insights.
3. Data from External Sources
The platform allows users to bring data into the CRM from various sources such as WebHooks, CSV imports, and pipelines via ETL tools like Zapier, integrating data from marketing sources like Google, Facebook, and LinkedIn.
4. Flexible Workflow Engine
This feature enables users to model custom business flows using an automated workflow engine. It includes automated work creation, assignments, progress tracking, and timely responses, thereby streamlining workflows and improving visibility.
5. Datalake & Visualization
Univw.AI empowers decision-making by merging different types of data (transactional, call, chat, geolocation, etc.) and providing data visualization tools. This helps in gaining actionable insights and transforming possibilities into solutions.
6. AI-Powered Agent Coaching and Call Transcription
The platform includes AI-powered agent coaching and call transcription with analytics to drive insights. This feature helps in improving call quality and agent performance.
7. Customizable Dashboards, Reports, and Analytics
Users can monitor key metrics through customizable dashboards, reports, and analytics, ensuring they have real-time visibility into their business operations.
8. Automation and Compliance
Univw.AI automates various processes, including post-sales activities, customer retention, and service job tracking. It also ensures compliance checks on critical processes, enhancing overall productivity and effectiveness.
Benefits
- Improved Productivity: Univw.AI has been reported to cut down 30-40% of the workload for sales and service teams, while ensuring compliance checks on critical processes.
- Enhanced Customer Satisfaction: The platform helps in reducing customer support resolution time by 50% and increasing satisfaction rates by 75%.
- Revenue Growth: Univw.AI contributes to 100% business growth and a 100% customer satisfaction score, making it a valuable tool for driving top-line numbers.
In summary, Univw.AI is a feature-rich CRM solution that leverages AI and automation to streamline business operations, improve decision-making, and drive revenue growth, making it an invaluable asset for start-ups, small businesses, and other organizations.