Product Overview of LumenVox
LumenVox is a leading provider of advanced speech and voice technology solutions, designed to enhance and streamline customer interactions through highly accurate and intelligent speech recognition.
What LumenVox Does
LumenVox specializes in developing and deploying speech-enabled applications, including Automatic Speech Recognition (ASR), Text-to-Speech (TTS), and other voice-driven solutions. These technologies are integrated into various applications such as Interactive Voice Response (IVR) systems, voice mail, email access, and customer service platforms.
Key Features and Functionality
Automatic Speech Recognition (ASR) Engine
LumenVox’s next-generation ASR engine is built on a foundation of artificial intelligence (AI) and deep machine learning (ML). This engine boasts high levels of accuracy and the ability to capture, recognize, and react to each customer’s intent. It features an end-to-end Deep Neural Network (DNN) architecture, enabling the quick addition of new languages and dialects, and providing industry-leading accuracy even in diverse speaking environments.
Noise Reduction Module (NRM)
The NRM is a robust feature that automatically adapts to the acoustic environment, dynamically updating its estimate of noise levels. This module effectively reduces the effects of noise, even in challenging conditions such as background noise from vehicles or abrupt changes in the environment.
Voice Activity Detection (VAD)
LumenVox’s VAD, also known as barge-in or End-Of-Speech (EOS) detection, identifies when a person begins speaking, finishes speaking, or pauses. This feature delivers high performance despite challenging conditions like hisses, pops, and telephone line echo.
Speech Tuner
The Speech Tuner is a comprehensive tool that allows users to monitor and improve their speech applications. It provides a window into the application’s performance, enabling users to identify areas that need improvement and simulate changes using audio from past calls.
Speech Platform and Development Tools
LumenVox’s Speech Platform includes a GUI-based development tool that allows users to create a variety of IVR applications. The platform supports both speech and DTMF input, external database access, and integration with email servers (POP3, Exchange Server, and IMAP). The Call Flow View and Objects Panel facilitate the design and tracking of application dialog flows, while the Properties Window offers detailed project management.
Platform Extensions and Customization
The platform can be extended through pre-built libraries and custom extensions written in Visual Basic ActiveX or C/C DLL. This flexibility allows for the creation of a wide range of speech applications, including pin code and account number capture, voicemail management, and speech-enabled access to email.
Text-to-Speech (TTS) and Speech Driven Assistant
LumenVox includes NeoSpeech TTS, which plays prompts for un-recorded proper names, dynamic IVR applications, and emails. The Speech Driven Assistant integrates seamlessly with IP-PBX systems, enabling features like speech-activated dialing, voicemail navigation, and email access.
Deployment and Integration
LumenVox offers complete flexibility in deployment, allowing customers to implement their speech applications in on-premise, multi-cloud, or hybrid environments. This versatility ensures that the solutions can be tailored to meet the specific needs of various businesses.
In summary, LumenVox provides a robust suite of speech recognition and voice technology solutions that are highly accurate, flexible, and designed to enhance customer experiences. Its advanced features and tools make it an ideal choice for businesses seeking to integrate sophisticated speech-enabled applications into their operations.