Product Overview: Pindrop Protect
Pindrop Protect is a sophisticated anti-fraud solution designed to enhance the security and integrity of voice interactions in call centers. This advanced system is engineered to detect and prevent fraudulent activities in real-time, protecting both the organization and its customers from various types of voice-based fraud.
Key Functionality
- Real-Time Risk Assessments: Pindrop Protect provides instant risk assessments for all inbound calls, analyzing voice, device, and behavioral data to identify potential fraud risks. This real-time analysis enables agents to take immediate action to mitigate threats.
- Speaker Verification: The system utilizes voice biometric technology, including Pindrop’s proprietary DeepVoice™ Engine, to authenticate the identity of callers. This ensures that access is granted only to verified individuals, significantly reducing the risk of account takeovers and other fraudulent activities.
- Phoneprinting Technology: Pindrop Protect employs Phoneprinting technology, which analyzes over 1,300 unique audio features of each call to create a detailed “telephony print.” This technology helps in identifying malicious behavior and verifying legitimate callers, even if fraudsters attempt to alter or modulate their voices.
- Multi-Factor Analysis: The solution integrates multiple factors, including voice analysis, device analysis, and behavioral patterns. It assesses metadata, keypress patterns, calling reputation, and account activity to provide a comprehensive risk score for each call.
- IVR Protection: Pindrop Protect extends its capabilities to the Interactive Voice Response (IVR) system, monitoring calls to prevent data theft, account mining, and account takeovers. It correlates connections to fraudulent activity across the entire network, providing alerts on high-risk accounts and detecting spoofed mobile numbers and ANI (Automatic Number Identification) alterations.
- Fraud Profiles and Case Management: The system maintains an active repository of detailed fraudster profiles, enabling protection against repeat and systemic attacks. The Fraud Case Manager allows for defining and managing policies, customizing risk thresholds, and enhancing case processing efficiency.
- Pindrop Intelligence Network: Pindrop Protect leverages a comprehensive database of fraud profiles built from cumulative network data across Pindrop customers, enhanced with machine learning on over 1.2 billion calls. This network helps in identifying and mitigating fraud threats more effectively.
Benefits
- Reduced Fraud Losses: By identifying over 80% of real-time fraud attacks, Pindrop Protect significantly reduces fraud losses and exposure, as evidenced by substantial savings reported by clients such as CommunityAmerica Credit Union and PSCU.
- Enhanced Customer Trust: The system empowers call center agents to focus on service rather than security, leading to faster and more efficient call handling. This improves customer satisfaction and trust in the organization’s ability to protect their data.
- Advanced Fraud Detection: Pindrop Protect’s use of AI, machine learning, and the world’s largest audio database of fraudulent calls ensures highly accurate identification of fraudsters, even in cases involving deepfake or synthetic voice attacks.
In summary, Pindrop Protect is a robust anti-fraud solution that integrates advanced technologies such as voice biometrics, Phoneprinting, and multi-factor analysis to provide real-time risk assessments and protect call centers from various types of voice-based fraud. Its comprehensive features and functionality make it an essential tool for enhancing security, reducing fraud losses, and improving customer trust.