Drag: Transforming Gmail into a Comprehensive Team Workspace
Drag is an innovative tool designed to convert Gmail into an all-in-one team workspace, seamlessly integrating collaboration, workflow management, and productivity tools directly within the Gmail environment. Here’s a detailed overview of what Drag does and its key features:
What is Drag?
Drag is the world’s first Team Workspace in Gmail, allowing teams to manage customer support, sales CRM, tasks, and various other workflows from the comfort of their inbox. It is built specifically for Google Workspace users, ensuring a smooth and integrated experience.Key Features
Shared Inbox
Drag enables teams to share company emails such as support@ or sales@ directly within Gmail, facilitating collaborative management of incoming emails.Boards and Cards
Drag uses boards and cards to organize workflows. Each board can be customized with columns and cards that represent leads, support tickets, tasks, or any other workflow components. These cards can receive real-time incoming emails or be created manually as a “blank canvas” for teams to build their own workflows.Views and Organization
Teams can view their boards in various formats, including kanban, list, and preview views, allowing flexibility in how they manage their workflows. Shared labels and custom fields further enhance organization and filtering capabilities.Automations and Email Management
Drag offers several automation features, such as:- Email Templates: Quickly select and send pre-defined email templates to streamline communication.
- Email Sequences: Automate follow-up emails with personalized, scheduled sequences.
- Email Tracking: Monitor who is viewing emails and when, similar to WhatsApp’s ‘double-tick’ technology.
- Automations: Automatically send emails to boards, assign emails, and create tasks for the team.
Collaboration Tools
- Internal Conversations: Team members can have back-and-forth conversations within email cards.
- Shared Drafts: Collaborate on email drafts in real-time.
- Assignment and Due Dates: Assign tasks and set due dates that can be synced with Google Calendar.
Integration and Mobility
Drag integrates seamlessly with other Google Workspace tools such as Gmail, Google Groups, and Google Calendar. It also supports integration with over 4,000 apps via Zapier. Additionally, Drag offers mobile apps for iOS and Android, allowing teams to manage workflows on the go.Additional Features
- Collision Detection: Alerts team members when multiple users are working on the same task to avoid conflicts.
- File Upload: Share files directly within cards to enhance collaboration.
- Merge Cards: Group different emails and tasks into a single card for better management.
- Custom Fields: Personalize and customize workflows with custom fields, such as adding monetary values to cards.