Symphony is a sophisticated messaging and collaboration platform specifically designed for the financial services industry. Here’s a comprehensive overview of what the product does and its key features:
Purpose and Industry Focus
Symphony is tailored to meet the communication and collaboration needs of financial institutions and firms of all sizes. It provides a secure, compliant, and efficient way for teams to communicate both internally and externally.
Key Features
Secure and Compliant Communication
Symphony offers encrypted chat-based collaboration, ensuring that all communications are secure and compliant with regulatory requirements. This reduces risk and frees up resources for investment and growth.
Integration and Interoperability
The platform integrates seamlessly with various applications and platforms, allowing users to respond to clients and counterparties within their existing workflows. It also supports communication through multiple channels, such as WhatsApp, SMS, and other chat apps, while ensuring that conversations are recorded for compliance purposes.
Automation and Bots
Symphony leverages bots and automation to streamline everyday workflows. This includes custom programmability options to enhance the user interface and automate routine tasks, making operations more efficient.
Rich Industry-Specific Profiles
The platform provides rich industry-specific profiles that help users find and contact counterparties easily. This feature is particularly useful in the financial services sector where networking and quick communication are crucial.
Cloud9 Trader Voice System
Symphony includes the Cloud9 wireless trader voice system, which is designed for traders and trader-adjacent teams. This system enhances communication and collaboration within trading environments.
Analytics and Insights
The platform offers advanced analytics and insights, particularly in capital markets, to support strategic decision-making. This helps financial institutions make informed decisions and stay ahead in the market.
Stability and Resilience
Symphony is built with stability and resilience in mind, ensuring that the platform remains operational even in critical situations. It also supports wireless connectivity, adding to its reliability.
Customer Verified Security
The platform is secure and customer-verified, with a strong focus on compliance and encryption. This ensures that all communications are protected and meet the stringent security standards required in the financial services industry.
Functionality
- Borderless Client Communication: Enables seamless communication with clients across different regions and platforms.
- Workflow Efficiency: Automates various workflows using bots and custom programmability options.
- Compliance Recording: Records conversations to aid in compliance, ensuring that all communications are traceable and auditable.
- Customizable UX: Allows developers to customize the user interface with pre-built UX components, rich text editors, and type-ahead suggestions.
Overall, Symphony is a powerful tool for financial institutions, offering a secure, efficient, and compliant way to communicate and collaborate, both internally and with external counterparts.