Deem Overview
Deem is a comprehensive travel and expense management platform designed to streamline and enhance the corporate travel experience for both travelers and travel managers.
What Deem Does
Deem is a robust tool that facilitates the entire travel process, from searching and booking trips to managing expenses. It is tailored to meet the needs of corporate travelers, ensuring a seamless and efficient experience across all stages of a journey. The platform supports a wide range of travel content, including flights, hotels, car rentals, and rail, integrating both traditional and New Distribution Capability (NDC) content.
Key Features and Functionality
Comprehensive Content and Booking
Deem allows travelers to search, book, and manage their trips with ease, providing access to a broad spectrum of travel options. Travelers can select flights, hotels, or rental cars in any order and hold them for up to 48 hours, giving them time to finalize their bookings.
Accessibility and User Experience
The platform is designed to be accessible for everyone, including those with vision impairments, limited motor function, or other cognitive conditions. It features a responsive site design, ensuring a consistent and user-friendly experience across all devices.
Advanced Search and Booking Tools
Deem utilizes Google’s ITA search engine to offer a variety of airfare options, including the ability to view flight seat maps and save seat preferences while cross-shopping. Travelers can also filter car rental searches by electric vehicles and see detailed information about hotel locations and surrounding neighborhoods through the Travel SafetyCheck feature.
Expense Management and Integration
Deem integrates seamlessly with external expense platforms, such as Workday, allowing real-time tracking and analysis of traveler spending. This integration enables travelers to submit expenses anytime, anywhere, and receive quick approvals. The platform provides a single source of truth for travel and expense information, making it easier for financial managers to monitor and control costs.
Customization and Policy Compliance
Travel managers can customize the travel program to align with company policies and preferences. The platform includes a powerful rules-engine that identifies traveler preferences, including loyalty information and additional traveler needs across air, hotel, and car content. It also allows companies to block basic economy fares if required by their policies.
Real-Time Alerts and Notifications
Deem features global alerts for system maintenance, updates, and other issues that might impact users. Additionally, it provides notifications for trip alignment issues, such as when changes to flight dates affect associated car or hotel bookings.
User-Friendly Changes and Cancellations
The platform simplifies the process of making changes or cancellations to bookings. Complex fares, taxes, and penalties are automatically recalculated, and available ticket credits are displayed within the booking flow. Travelers can also make changes to their next or return flights after the outbound flight has started.
Multi-Language Support and Continuous Improvements
Deem is available in multiple languages, including German, Spanish, Mexican Spanish, French, and Italian. The platform is continually updated with new features, such as the ability to include Known Traveler Numbers (KTN) and redress numbers in multi-passenger bookings, and enhancements to the change flow process.
Conclusion
In summary, Deem is a powerful and user-friendly travel and expense management platform that offers a wide range of features to enhance the corporate travel experience, ensure compliance with company policies, and streamline expense management.