Product Overview: ixigo
ixigo is a comprehensive online travel and transportation platform designed to make travel planning smarter, more efficient, and user-friendly for Indian travelers. Founded in 2007, ixigo has evolved into one of the leading travel platforms in India, catering to a wide range of travel needs.
What ixigo Does
ixigo provides a one-stop solution for organizing, booking, and tracking trips across various modes of transportation, including flights, trains, buses, and hotels. The platform aims to simplify the travel planning process, making it more accessible and convenient for users from all over India, particularly focusing on the “next billion users” from tier 2, 3, and 4 cities.
Key Features and Functionality
User-Friendly Interface and Mobile App
ixigo’s website and mobile app are designed to be intuitive and easy to navigate, allowing users to search and book their travel arrangements seamlessly. The app is available in 8 languages, ensuring localized content and features that cater to the diverse needs of Indian travelers.
Comprehensive Search and Comparison
Users can search for and compare prices across multiple travel providers for flights, trains, buses, and hotel bookings. This feature ensures that users get the best deals on their travel arrangements.
Personalized Recommendations
ixigo uses advanced algorithms and AI to analyze user preferences and behavior, providing personalized travel recommendations for flights, hotels, and activities. The platform’s personalized trip planning assistant, Rocket, curates itineraries based on user historical travel data, making travel planning more efficient and cost-effective.
AI-Powered Travel Solutions
ixigo leverages artificial intelligence and machine learning to offer innovative features such as:
- TARA: A multilingual travel assistant that handles a significant portion of customer queries.
- ConfirmTkt: A train booking app that predicts confirmation chances for waitlisted tickets using historical data and machine learning algorithms.
- PLAN: A Generative AI-based travel planning tool that helps travelers plan their trips, get itineraries, and receive real-time information and recommendations based on input criteria.
Value-Added Services (VAS)
ixigo offers robust VAS, including:
- ixigo Assured: Fully refundable options for air travel.
- Assured Flex: Fully flexible and refundable options for air travel, allowing changes in date, sector, and free cancellations.
- Abhi Assured: 100% refund for bus cancellations, delays, or bad service quality.
Real-Time Updates and Notifications
The platform provides real-time updates and notifications for travel plans, helping users stay organized and informed throughout their journey. Features include live train tracking, PNR prediction, station alarms, and AR coach position, which allows users to locate their coach positions at over 7,000 railway stations.
Partnerships and Integrations
ixigo partners with various travel service providers, including airlines, hotels, and transportation companies, to offer a seamless booking experience. It is also a principal service provider for IRCTC, facilitating easy train ticket bookings.
Customer Support
The platform offers 24/7 customer support to ensure that users have a smooth and hassle-free travel experience.
In summary, ixigo is a versatile travel platform that combines advanced technology, personalized recommendations, and user-centric features to make travel planning and management effortless and enjoyable for Indian travelers.