Product Overview of Luxury Escapes
Luxury Escapes is a leading Australian-based travel company that specializes in offering exclusive, luxury travel deals and experiences to its global user base. Here’s a detailed look at what the product does and its key features and functionality:
What Luxury Escapes Does
Luxury Escapes provides a platform for users to access high-quality, curated travel packages at competitive prices. The company focuses on delivering exceptional travel experiences, including hotel stays, tours, cruises, car rentals, flights, and unique travel experiences. Founded in 2013, Luxury Escapes has grown to serve over 8 million members worldwide, offering a gateway to luxury travel at affordable rates.
Key Features and Functionality
Exclusive Travel Deals
Luxury Escapes offers exclusive travel packages that include VIP inclusions, such as upgrades, complimentary amenities, and special experiences, which enhance the value for money spent by customers.
User-Friendly Platform
The platform is accessible via an intuitive and user-friendly website and a dedicated mobile app. The app allows users to browse, book, and manage their travel arrangements seamlessly, with features like saving favorite offers, receiving notifications about new packages, and accessing 24/7 virtual assistance.
Best Price Guarantee and Flexible Cancellations
Luxury Escapes provides a Best Price Guarantee, ensuring users get the best deals available. Additionally, the platform offers flexible cancellation policies to accommodate changing travel plans.
Loyalty Program
Luxury Escapes has recently partnered with IBS Software to implement a new loyalty program using the iLoyal solution. This program aims to boost consumer engagement and loyalty by providing personalized offers and enhancing the overall customer experience across all touchpoints of the travel journey.
Agent Hub
The company has launched the Luxury Escapes Agent Hub, a platform designed for travel agents. This hub offers exclusive deals and add-ons, streamlined booking processes, and commissionable rates on most product verticals. It also provides access to Luxury Escapes’ extensive network and industry expertise, enabling travel agents to offer unique value to their clients.
Additional Services
Luxury Escapes includes a range of additional services such as travel insurance, car hire, and excursions, making it a one-stop solution for all travel needs.
Enhancements and User Experience
- Personalized Offers: With the new loyalty program, users can expect more personalized offers based on their preferences and travel history.
- Seamless Booking: The platform ensures a hassle-free booking experience, whether through the website or the mobile app.
- Customer Support: Luxury Escapes provides a dedicated 24/7 call center and virtual assistance to support users throughout their travel planning and execution.
In summary, Luxury Escapes is a comprehensive travel platform that offers exclusive luxury travel deals, a user-friendly interface, robust customer support, and a new loyalty program to enhance customer engagement and satisfaction.