Mr & Mrs Smith is not related to the TV series or film of the same name, but rather a luxury travel and lifestyle brand that specializes in curated hotel and villa bookings. Here is an overview of what the product offers and its key features:
Product Overview
Mr & Mrs Smith is a premium travel service that connects users with a carefully selected collection of high-end hotels, villas, and other exclusive accommodations around the world. The platform is designed to provide a seamless and luxurious travel experience.
Key Features and Functionality
Membership Tiers
Mr & Mrs Smith offers three membership tiers: BlackSmith, SilverSmith, and GoldSmith. These tiers can be either purchased or awarded based on eligible bookings. Each tier comes with varying levels of benefits and perks.
Loyalty Program
Members can earn loyalty money on all eligible bookings made through the Mr & Mrs Smith platform. The earn rate is determined by the membership tier, and loyalty money can be used towards future bookings.
Exclusive Benefits
- Smith Extras: Members can enjoy additional gifts or services provided at the hotel, such as complimentary upgrades or special amenities.
- Concierge Services: Available to GoldSmith members, these services assist with booking and itinerary planning.
- Priority Pass: SilverSmith and GoldSmith members receive a free annual Priority Pass membership, providing access to airport lounges worldwide.
Booking and Payment
- Users can book luxury hotels and villas through the Mr & Mrs Smith website.
- Bookings must be pre-paid in their entirety, except in cases where the value of a gift card or voucher is less than the deposit amount.
- Gift cards, e-gift cards, and vouchers are redeemable for stays within the Mr & Mrs Smith collection and are valid for 24 months after purchase.
Member Benefits
- Exclusive Offers: Members have access to special offers and discounts on bookings.
- Private Member Clubs: GoldSmith members can enjoy membership in exclusive clubs like Onda.
- Shopping Offers: Members can benefit from various shopping offers and promotions provided by partner brands.
User Interface and Access
- Members can manage their bookings and loyalty accounts through the membership area on the website, requiring a log-in and password.
- Membership purchases are available on a rolling contract basis, with options for monthly or annual payments.
In summary, Mr & Mrs Smith provides a sophisticated and personalized travel booking service, enhanced by a robust loyalty program, exclusive benefits, and a user-friendly interface for managing bookings and memberships.