Product Overview of Travelocity
Introduction
Travelocity is an online travel agency (OTA) that has been a cornerstone in the travel industry since its inception in 1996. Originally a subsidiary of American Airlines, it is now owned and managed by the Expedia Group, one of the most reputable names in the travel sector. Travelocity serves as a comprehensive platform where users can book a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages.
Key Features and Functionality
Booking Services
Travelocity allows users to book various travel components:
- Flights: Users can search and book round-trip, one-way, or multi-city flights. The platform offers advanced options such as selecting preferred airlines, cabin class, and whether the flight is nonstop or refundable.
- Hotels: Travelocity partners with hotels worldwide, offering a diverse range of accommodations from luxury resorts to budget-friendly hotels and vacation rentals. The platform also features last-minute hotel bookings with free cancellation options.
- Car Rentals: Users can easily bundle car rentals with their flight bookings, making it convenient to arrange all aspects of their trip in one place.
- Cruises and Vacation Packages: Travelocity offers all-inclusive vacation packages that can include hotels, flights, and car rentals, providing a hassle-free travel experience.
Additional Services
- Attraction Tickets and Activities: Users can book tickets for popular attractions and local tours, as well as arrange airport shuttles and other travel-related activities.
- Top Secret Hotels: This feature allows users to book hotels at discounted prices without knowing the hotel’s identity until after the booking is made. This service is similar to those offered by Hotwire and Priceline’s Express Deals.
User-Friendly Tools
- Advanced Search Options: Users can filter and sort search results by various criteria such as price, time, duration, and nearby airports to find the best deals.
- Price Match Guarantee: Travelocity offers a price match guarantee for car rentals, cruises, flights, and hotels, ensuring users get the best price available.
Rewards and Discounts
- Rewards Program: Although the rewards program has specific enrollment requirements, it offers points that can be redeemed within a 48-month period.
- Promo Codes and Discounts: Travelocity provides various promo codes and discounts, particularly for hotel bookings, which can be found on their website.
Technology and Integration
- Travelocity Connect: This system allows hotels to integrate their reservation and management systems with Travelocity, ensuring real-time updates on availability, rates, and inventory. This integration can be done in-house or through one of Travelocity’s connectivity partners.
- Mobile App: The Travelocity app offers features such as last-minute hotel bookings, free cancellation options, and the ability to securely store payment details for faster bookings. The app also includes an itinerary sharing feature and a booking tracker.
Customer Support
- 24/7 Customer Service: Travelocity provides round-the-clock customer support to assist with any queries or issues related to bookings.
Conclusion
In summary, Travelocity is a robust online travel agency that offers a wide array of travel services, user-friendly search and booking tools, and various discounts and rewards. Its integration with the Expedia Group enhances its global reach and reliability, making it a one-stop-shop for all travel needs.