Traveloka is a comprehensive online travel and lifestyle platform that simplifies the process of planning and booking various travel and local services. Here is a detailed overview of what the product does and its key features:
What Traveloka Does
Traveloka, operated by PT Trinusa Travelindo, is an Indonesian technology company that has evolved from a travel search engine founded in 2012 into a multifaceted travel and lifestyle service provider. The platform is designed to be an all-in-one stop for travelers, offering a wide range of services including flight bookings, hotel reservations, train tickets, car rentals, and more.Key Features and Functionality
Travel Services
- Flight Bookings: Traveloka lists over 150 airlines, covering more than 200,000 domestic and international flight routes. Users can find and book cheap flight tickets, with features like price alerts to monitor price changes.
- Accommodation: The platform offers bookings for over 2.5 million hotels, villas, and guesthouses in 100 countries, ranging from budget hotels to 5-star hotels. Users can also opt for the “Pay at Hotel” feature.
- Ground Transportation: Traveloka provides car rental options with or without a driver, airport transfer services, and bookings for buses and trains.
Local Services and Activities
- Attraction Tickets and Activities: Through Traveloka Xperience, users can book tickets to various activities and attractions. The platform also offers specially curated recommendations for nearby activities based on the user’s location.
- Cruise Experiences: Traveloka allows users to book exciting cruise experiences, adding a new dimension to their travel plans.
Financial Services
- Insurance and Financing: Traveloka offers financial services such as insurance, financing, and credit options, including pay-later options, to make travel more accessible and affordable.
Lifestyle Products
- Restaurant Vouchers and Culinary Experiences: Users can purchase restaurant vouchers and book culinary experiences, enhancing their travel and local lifestyle.
Advanced Features
- Flexibility Features: Traveloka allows users to reschedule and refund flights, hotels, and train tickets with ease, and offers Traveloka Visa Protection for compensation due to visa rejections.
- Price Alerts and Quick-Pick: Features like Price Alerts notify users of price changes, and Passenger Quick-Pick helps fill in booking forms quickly.
- Save List and Last-Minute Deals: Users can save their favorite places and products and take advantage of last-minute deals for spontaneous trips.
Customer Support
- 24/7 Multilingual Customer Service: Traveloka provides round-the-clock customer service available via phone, chat, or email, with support in multiple languages including English, Indonesian, Malay, Thai, and Vietnamese. The platform also includes an Intelligent Virtual Assistant (IVAN) for in-app support.
Additional Features
- Buy Now Stay Later: A prebooking service that allows users to book stays in advance.
- LIVEstyle: A live-streaming service.
- Kampoeng Traveloka: A blogging platform.
- Sodaloka: A multiplayer game.