Boost.ai is a cutting-edge conversational AI platform designed to empower enterprises with advanced, intelligent, and scalable customer service solutions.
What Boost.ai Does
Boost.ai enables organizations to develop and deploy powerful, in-house virtual agents that enhance customer interactions across various channels. The platform integrates generative AI (GenAI) with traditional conversational AI (CAI) to provide rich, hyper-personalized, and highly efficient customer service experiences.
Key Features and Functionality
Enterprise-Ready
- Scalable and Secure: Boost.ai’s solution is built to integrate seamlessly with existing enterprise ecosystems, ensuring scalability and security.
GenAI-Empowered
- Generative Action: This feature leverages GenAI to enable virtual agents with advanced capabilities, including multiple safety guardrails to manage risk and ensure compliance in regulated environments. It allows for the automation of up to 90% of inbound inquiries while maintaining control and visibility.
Omnichannel Support
- Consistent Interactions: Boost.ai provides consistent, high-quality interactions across all customer touchpoints, including voice and chat channels.
24/7 Service
- Always On, Always Reliable: The platform ensures continuous service availability, exceeding customer expectations with round-the-clock support.
Self-Service and Agent Assist
- Transformed Engagement: Boost.ai enhances self-service, internal support, and agent assist capabilities, making it easier for customers to find solutions and for agents to provide support.
Analyze and Improve
- AI-Powered CX Insights: This feature automates the review of every customer conversation, providing detailed, actionable insights. It includes capabilities like AI Review, which evaluates conversations for context, intent, and relevance, enabling data-driven improvements to the customer experience.
Integration and Customization
- Seamless Integrations: The platform allows for easy integration with other business systems and apps, ensuring smooth operation and flexibility. It also offers customization options for filter displays, search fields, and product recommendations to align with business strategies.
Advanced Safety Features
- Guardrails and Control: Boost.ai includes multiple guardrails at local and topic levels to ensure safe and controlled use of GenAI in customer-facing environments. Features like Action Hooks allow for predefined flows around sensitive actions, maintaining control during high-stakes interactions.
Product Recommendations and Search Optimization
- While primarily focused on conversational AI, Boost.ai’s broader ecosystem includes tools for product recommendations and search optimization, particularly through its Shopify app, which enhances site search functionality and product filter options to improve customer shopping experiences.
In summary, Boost.ai is a robust platform that combines the power of generative AI with the reliability of traditional CAI to deliver superior customer service, enhance operational efficiency, and provide deep insights into customer interactions. Its enterprise-ready architecture, omnichannel support, and advanced safety features make it an ideal solution for organizations seeking to transform their customer service capabilities.