Engati is a comprehensive, no-code chatbot platform designed to enhance customer experiences through conversational automation and intelligence. Here’s a detailed overview of what the product does and its key features:
Core Offerings
Engati primarily offers two core functionalities: chatbots and live chat. These tools are integrated into a single platform, making it easy to manage and deploy conversational automation across various channels.Chatbot Functionality
- Paths and FAQs: Engati allows users to define different conversation flows or “paths” that the chatbot can follow based on user intents. These paths are supported by FAQs that cover various utterances or phrases related to each path, ensuring the chatbot can respond accurately to user queries.
- Attributes: The platform enables the storage of user information through attributes, which act as variables to hold details related to the conversation flow. This can include data such as email addresses, order details, and delivery addresses.
- Templates: Engati provides over 150 pre-made templates that can be customized to simplify the process of building chatbots. These templates cater to various use cases, such as customer service, order status, and more.
- Conversation Flow Builder: The platform includes a robust conversation flow builder that helps in designing and managing the dialogue flow for different use cases, ensuring seamless interactions with users.
Live Chat Functionality
- Real-Time Interactions: Engati’s live chat feature allows businesses to engage with customers, employees, and prospects in real-time conversations across over 15 channels, including websites, Facebook Messenger, WhatsApp, and more.
- Self-Service Automation: The live chat supports self-service automation, skill-based routing, and detailed analytics, making it easier to manage interactions efficiently.
Key Features
- No-Code Platform: Engati is designed to be user-friendly, requiring no coding skills to build, deploy, and train chatbots. This makes it accessible to a wide range of users.
- Multi-Language Support: The platform supports over 50 international languages, allowing businesses to cater to a global audience.
- Customization and Flexibility: With built-in templates and the ability to create custom journeys with up to 45 nodes, Engati offers robust customization options. It also supports interactive flows, voice bots, and extensive integrations.
- Integration Capabilities: Engati allows integration with various work apps on a single platform, enhancing the functionality and utility of the chatbots and live chat.
- Customer Support and Training: The platform offers 24/7 customer support, comprehensive training resources, and a bot preview feature for testing, ensuring users can maximize the platform’s capabilities.
Additional Capabilities
- NLU Engine: Engati has its own Natural Language Understanding (NLU) engine, which enables chatbots to respond accurately to user queries through complex computations that are abstracted from the user.
- Broadcasts and Campaigns: The platform supports features like broadcasts and campaigns, allowing businesses to manage and engage with users on a larger scale.