Inbenta is a cutting-edge, enterprise-grade AI platform designed to revolutionize customer service and enhance user engagement across various industries. Here’s a comprehensive overview of what Inbenta does and its key features:
What Inbenta Does
Inbenta is a conversational AI solution that leverages advanced technologies such as natural language processing (NLP), machine learning, and natural language understanding (NLU) to provide instant and accurate responses to user inquiries. The platform is tailored to improve customer service, automate repetitive tasks, and streamline business operations.Key Features and Functionality
Core Technology
- Natural Language Processing (NLP): Enables Inbenta to understand and interpret human language, allowing for accurate and relevant responses.
- Semantic Search: Analyzes the meaning and context of words and phrases to deliver precise search results, even for vague or ambiguous queries.
- Machine Learning: Continuously learns from user interactions to improve accuracy and relevance over time.
- Natural Language Understanding (NLU): Comprehends the intent behind user queries to provide contextually relevant responses.
Customer Engagement Solutions
- Intelligent Chatbots: Automate conversations with human-like touch and superhuman accuracy, handling over 90% of customer queries in real-time.
- Virtual Assistants: Provide personalized recommendations and assistance to users.
- Predictive, Intent-Based Search: Drives self-service and customer satisfaction by quickly finding relevant information.
Omnichannel Experience
- Multi-Channel Integration: Ensures seamless interactions across various touchpoints, including websites, mobile apps, messaging platforms, Facebook, Instagram, WhatsApp, Slack, Microsoft Teams, and Telegram.
- Voice, Video, and Screensharing: Enhance the chat experience with additional features like voice interactions, video support, and screensharing.
Workflow Automation and Analytics
- Workflow Automation: Streamlines processes, reduces tasks, and boosts efficiency across operations.
- Analytics & Insights: Extracts insights to cut costs, boost satisfaction, and unlock growth opportunities.
Advanced Capabilities
- Composite AI: Combines Conversational AI with Generative AI to achieve over 99% accuracy in interactions.
- Live Translation: Converse in the user’s language, delivering a personalized and localized experience.
- AppHub & Integrations: Offers plugins and integrations with popular service platforms like Genesys and NICE CXone to extend the platform’s capabilities.
Knowledge Base and Learning Tools
- AI-Enabled Knowledge Base: Saves time by serving customers the information they need directly from the company’s knowledge base or FAQ.
- Product Videos and Tutorials: Guides customers to answer questions autonomously through interactive product demos and click-through tutorials.
Human Agent Support
- Assist: Equips human agents with multi-touch digital workflows, real-time escalation, voice, and video support to handle complex issues efficiently.