Freshchat

Freshchat is a modern messaging software designed to enhance customer service by providing omnichannel support across live chat, email, social media, and mobile messaging. It is particularly beneficial for e-commerce businesses, SaaS companies, and organizations with a large customer base, as it streamlines communication and engagement. Key features include chatbots powered by AI, canned responses, and a team inbox that helps route inquiries to the appropriate agents. While Freshchat is user-friendly and offers affordable pricing, making it a great choice for small to medium-sized businesses, it does have some limitations, such as restricted customization options and a less extensive feature set compared to some competitors. Additionally, the chatbots may not be as advanced as those found in other platforms.