AI Integrated Automated Check In and Room Assignment Workflow

Automated Check-In and Room Assignment Workflow

1. Customer Initiation

1.1 Online Booking

Customers book their stay through the hotel’s website or mobile app, utilizing an AI-driven booking engine.

1.2 Confirmation Email

Upon booking, customers receive an automated confirmation email generated by an AI email service, summarizing their reservation details.

2. Pre-Arrival Engagement

2.1 AI Chatbot Interaction

Customers engage with an AI chatbot on the hotel’s website or app to ask questions or modify their reservation.

2.2 Personalized Recommendations

The AI system analyzes customer preferences and suggests personalized services, such as dining options or local attractions.

3. Automated Check-In Process

3.1 Pre-Check-In Notification

24 hours before arrival, customers receive a notification via SMS or email prompting them to complete the online check-in process.

3.2 AI-Driven Identity Verification

Customers upload identification documents, which are verified using AI-powered image recognition tools to ensure accuracy and compliance.

3.3 Room Selection

Customers are presented with available room options based on their preferences, leveraging AI algorithms to suggest the best fit.

4. Room Assignment

4.1 Automated Room Allocation

AI systems analyze current occupancy, customer preferences, and room availability to assign the most suitable room automatically.

4.2 Notification of Room Assignment

Customers receive an instant notification via their preferred communication channel (SMS/app/email) with their room details and access information.

5. Arrival and Check-In Completion

5.1 Digital Key Access

Upon arrival, customers use their mobile device to access their room via a digital key, eliminating the need for physical check-in.

5.2 Feedback Collection

After check-in, an AI-driven survey tool prompts customers to provide feedback on their check-in experience.

6. Continuous Improvement

6.1 Data Analysis

AI tools analyze customer feedback and check-in data to identify trends and areas for improvement in the workflow.

6.2 Process Optimization

Based on insights gained, the hotel implements changes to enhance the automated check-in and room assignment process continuously.

7. Tools and Technologies

7.1 AI Chatbots

Examples: ChatGPT, IBM Watson Assistant

7.2 AI-Powered Booking Engines

Examples: Revinate, RoomRaccoon

7.3 Identity Verification Tools

Examples: Onfido, Jumio

7.4 Digital Key Solutions

Examples: ASSA ABLOY, OpenKey