AI Integrated Automated Check In and Room Assignment Workflow

Automated Check-In and Room Assignment Workflow

1. Customer Initiation

1.1 Booking Confirmation

Upon booking a stay, customers receive an automated confirmation email containing a unique check-in link.

1.2 Pre-Check-In Notification

24 hours prior to arrival, customers receive a reminder email or SMS prompting them to check in online.

2. AI-Driven Check-In Process

2.1 Customer Verification

Utilize AI-powered identity verification tools such as Veriff or Jumio to authenticate customer identity through document scanning and facial recognition.

2.2 Preferences Collection

During the check-in process, customers can specify preferences (e.g., room type, amenities) using a chatbot powered by Dialogflow or IBM Watson Assistant.

3. Room Assignment Algorithm

3.1 Data Analysis

AI algorithms analyze customer preferences, room availability, and historical data to optimize room assignments.

3.2 Dynamic Room Allocation

Implement a dynamic room assignment system such as RoomRaccoon or Mews that automatically assigns rooms based on the analysis.

4. Confirmation and Communication

4.1 Automated Room Assignment Notification

Once rooms are assigned, customers receive an automated notification via email or SMS detailing their room number and check-in instructions.

4.2 AI Chatbot Support

Provide ongoing support through an AI chatbot that can answer questions about the room, hotel amenities, and local attractions.

5. Check-In Completion

5.1 Digital Key Issuance

After successful check-in, customers receive a digital key via a mobile app, utilizing tools like OpenKey or Salto KS.

5.2 Feedback Collection

Post-check-in, an automated survey is sent to gather feedback on the check-in experience, leveraging platforms like SurveyMonkey or Typeform.

6. Continuous Improvement

6.1 Data Review and Analysis

Regularly analyze feedback and operational data to refine AI algorithms and improve customer experience.

6.2 Implementation of Updates

Incorporate findings into the system to enhance the automated check-in and room assignment process continuously.