Enhancing Training with AI Transcription Tools for Social Services

Training and Professional Development Session Capture

1. Objective

The primary objective of this workflow is to effectively capture training and professional development sessions utilizing AI transcription tools to enhance documentation, accessibility, and knowledge sharing within social services.

2. Preparation Phase

2.1 Identify Training Needs

Conduct a needs assessment to determine the topics and skills required by staff.

2.2 Select AI Transcription Tools

Choose appropriate AI-driven transcription tools based on the specific needs of the training session. Examples include:

• Otter.ai: Provides real-time transcription and allows for collaborative note-taking.
• Rev: Offers accurate transcription services with quick turnaround times.
• Sonix: Features automated transcription with multilingual support.

3. Execution Phase

3.1 Conduct Training Session

Facilitate the training session, ensuring all participants are engaged and the session is recorded using the selected AI transcription tool.

3.2 AI Transcription Process

Utilize the chosen AI tool to transcribe the session in real-time or upload the recorded session for post-event transcription.

4. Post-Session Activities

4.1 Review Transcription

Review the AI-generated transcription for accuracy and completeness. Make necessary edits to ensure clarity.

4.2 Summarize Key Points

Create a summary document highlighting key takeaways, action items, and resources discussed during the training.

4.3 Share Documentation

Distribute the finalized transcription and summary to all participants and relevant stakeholders. Utilize platforms such as:

• Google Drive: For easy sharing and collaboration.
• Microsoft Teams: To facilitate discussions around the training content.

5. Feedback and Evaluation

5.1 Collect Feedback

Use surveys or feedback forms to gather participant insights on the training session and the effectiveness of the AI transcription tool.

5.2 Evaluate Effectiveness

Assess the overall impact of the training on professional development and identify areas for improvement in future sessions.

6. Continuous Improvement

Regularly update the training content and AI transcription tools based on feedback and advancements in technology to ensure ongoing relevance and effectiveness.