AI Integrated Client Onboarding with Video Verification Process

AI-Powered Client Onboarding Video Verification

1. Initial Client Engagement

1.1 Client Registration

Clients fill out an online registration form, providing necessary personal and financial information.

1.2 AI-Driven Chatbot Interaction

Utilize AI chatbots (e.g., Drift, Intercom) to assist clients with the registration process, answering any questions in real time.

2. Video Verification Setup

2.1 Scheduling Video Call

Clients schedule a video verification appointment through an integrated calendar tool (e.g., Calendly).

2.2 Pre-Verification Notification

Send automated reminders via email or SMS using AI-driven communication tools (e.g., Twilio).

3. Video Verification Process

3.1 Conducting Video Call

During the video call, employ AI-driven video analysis tools (e.g., FaceFirst, Veriff) to verify the client’s identity in real time.

3.2 Document Verification

Clients are prompted to present identification documents. AI tools (e.g., Onfido, IDnow) analyze these documents for authenticity.

4. Post-Verification Actions

4.1 Data Analysis and Risk Assessment

AI algorithms analyze the client’s data to assess risk levels and flag any potential issues.

4.2 Client Approval Notification

Once verified, clients receive an automated approval notification via email, generated by AI communication tools.

5. Continuous Improvement and Feedback

5.1 Client Feedback Collection

After the onboarding process, clients are prompted to provide feedback through AI-enhanced survey tools (e.g., SurveyMonkey).

5.2 Data Utilization for Process Enhancement

Utilize AI analytics to review feedback and improve the onboarding workflow continuously.