Coveo Overview
Coveo is a comprehensive, AI-driven search and generative experience platform designed to enhance and personalize user interactions across various domains, including commerce, customer service, websites, and workplaces.
What Coveo Does
Coveo serves as an intelligence layer that powers individualized, trusted, and connected experiences. It integrates advanced search capabilities with generative AI, machine learning, and sophisticated indexing to deliver highly relevant results and drive business outcomes.
Key Features and Functionality
Advanced Search and Relevance
Coveo’s platform utilizes vector search and semantic models, such as the Semantic Encoder (SE) model, to retrieve items based on semantic similarity with user queries. This ensures that the search results are highly relevant and contextually accurate.
Relevance Generative Answering (RGA)
Coveo’s RGA feature leverages generative AI technology to generate answers to natural language user queries directly within the search interface. These answers are derived from the secured content data within the Coveo organization, providing a conversational and advisory experience.
Personalization and Recommendations
The platform offers personalized recommendations and tailored experiences through predictive AI search. It integrates user behavioral data, user profiles, and related product information to deliver customized results that go beyond simple query matches.
Usage Analytics
Coveo Usage Analytics (Coveo UA) is a built-in tool that helps measure and optimize the search solution. It captures and stores user activity data, which is then processed and presented through customizable dashboards and explorers. This data also feeds into Coveo Machine Learning algorithms to enhance the search experience.
Integration Capabilities
Coveo seamlessly integrates with various platforms, including:
- Salesforce and Slack: Enables integrated search within Slack channels and Salesforce products, facilitating features like Intelligent Swarming for customer service agents.
- Adobe Experience Manager: Brings high-performance AI-driven search and relevance capabilities to Adobe websites, making these features accessible beyond ecommerce.
- SAP Commerce Cloud: Integrates with SAP’s Spartacus storefront, allowing SAP customers to benefit from Coveo’s AI-enabled relevance platform.
Content Management and Filtering
The platform includes advanced content filtering options, particularly for SharePoint Online, allowing users to filter content based on modification dates, metadata, and tagged sites. This ensures that only relevant items are indexed, improving search result freshness and quality.
Data Health and Integrity
Coveo provides tools like the Data Health page to review organization events and inspect data integrity, replacing the deprecated Incoherent Events page.
Security and Compliance
The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, and HIPAA compatible, ensuring high standards of data security and compliance. It also offers a 99.999% SLA.
Conclusion
In summary, Coveo is a powerful platform that combines advanced search, generative AI, and machine learning to provide personalized, relevant, and integrated experiences across multiple platforms, while ensuring robust security and compliance standards.