Introduction to Hyland OnBase
Hyland OnBase is a comprehensive Enterprise Content Services (ECS) platform designed to automate business processes, manage critical content, and integrate seamlessly with other applications. Developed by Hyland Software, OnBase is tailored to enhance operational efficiency, reduce costs, and improve the overall customer and employee experience.
Key Features and Functionality
Information Capture and Automation
OnBase boasts robust multichannel capture capabilities, allowing organizations to gather data from various sources, including paper documents, electronic files, and data extracted directly from documents. This automation minimizes manual data entry, reduces errors, and streamlines the capture process.
Process Automation
The platform features a highly configurable workflow engine that automates complex business processes, reducing processing time and improving accuracy. OnBase can automate predictable tasks, deliver exceptions and decisions to the right people at the right time, and enable approvals and notifications from mobile devices. Customizable forms with features like required fields, data validation, and calculations further enhance process automation.
Case-Driven Work Support
OnBase simplifies case management by centralizing data, tasks, documents, and collaboration within a single solution. This approach is particularly beneficial for managing unstructured cases such as service requests, investigations, and incidents. It provides employees with a complete view of the case, improving productivity and customer satisfaction.
Comprehensive Content Management
The platform organizes, manages, and optimizes critical business content across various formats and locations. OnBase ensures users have access to current, relevant information when needed, supporting key processes, driving operations, and serving customers. This includes managing documents such as invoices, contracts, and multimedia files while maintaining compliance and streamlining collaboration.
Integration and Interoperability
OnBase integrates seamlessly with core industry Line of Business (LOB) systems like Salesforce, Guidewire, Workday, and others. This integration supports critical business content and processes, enabling quick and intelligent automation of business processes without the need for costly and lengthy custom development.
Low-Code Application Development
OnBase serves as a low-code platform, allowing organizations to build custom applications without extensive backend programming. This feature enhances organizational efficiency and adaptability while reducing the costs associated with custom development.
Collaboration and Security
The platform offers secure tools for content sharing and collaboration, including co-authoring, version control, tasks, and notifications. OnBase also provides enhanced security and control, ensuring that content is protected and accessed only by authorized users.
Reporting and Analytics
OnBase provides users, administrators, and auditors with dashboards, logs, and reports to gain real-time visibility into the status of processes, the completeness of records, and the health of the system. This helps in identifying missing, aging, or expired content and reduces disruption during audits and eDiscovery.
Retention and Records Management
The platform manages information throughout its entire lifecycle by automating the secure retention and destruction of documents and records. This ensures compliance with applicable regulations and maintains a secure, protected environment for organizational data.
Industry-Specific Solutions
OnBase offers specialized modules and features tailored to specific industries, such as healthcare, where it integrates with systems like Epic and uses HL7 messaging for seamless communication between external applications and OnBase. Other industry-specific solutions include modules for release of information, document imaging, and more.
Cloud Deployment
OnBase can be deployed on the Hyland Cloud, a reliable and secure cloud hosting architecture that fits within an organization’s technology ecosystem. The Hyland Cloud ensures high data availability with an average 99.99% uptime, making it a scalable and future-proof solution.
Conclusion
In summary, Hyland OnBase is a powerful ECS platform that transforms content management, automates processes, and enhances collaboration and security. Its comprehensive features and industry-specific solutions make it an invaluable tool for organizations seeking to improve efficiency, reduce costs, and drive innovation.