Perceptive Content Overview
Introduction
Perceptive Content, offered by Hyland Software, is a scalable content services platform designed to manage the entire content lifecycle, from capture to disposition. This comprehensive solution enhances information accessibility, promotes organized collaboration, and secures content in all its forms, thereby transforming internal processes and the customer experience.
Key Features and Functionality
Capture Information from Any Source
Perceptive Content captures information automatically and with artificial intelligence (AI) from a wide range of sources, including electronic data (emails, e-forms), rich media, enterprise applications, and files generated by multifunction printers and scanners. Advanced image processing and optional optical character recognition (OCR) enable efficient data extraction and enhancement of business processes.
Connect People and Information in Business Processes
Once captured and processed, content is delivered directly into workflows where it becomes instantly available to the people, business systems, and processes that need it most. Flexible routing options direct documents to work queues based on linear and parallel process steps, business conditions, specific data inside the documents, e-forms, or databases.
Automate Processes Across the Organization
Perceptive Content automates content-centric business workflows and tasks, simplifying work tasks and providing real-time monitoring. This automation advances document-based business routines, improves process efficiency and accuracy, reduces cycle times and costs, and enhances overall productivity.
Manage Content in Any Format Across Its Lifecycle
The platform manages the entire content lifecycle, improving findability and insights, enhancing efficiency, protecting document integrity, and enabling regulatory compliance. It addresses the proliferation of unsecured, untracked, unmanaged, and redundant documents, which are significant barriers to business productivity.
Document Management and Collaboration
Perceptive Content allows users to manage business-critical information in various file types. Users can check out the latest version of a document, check in a new version, review a history of revisions, digitally sign documents, and detail a document’s chain of custody through powerful auditing capabilities. This promotes enhanced collaboration and communication among employees, customers, and vendors.
Search and Retrieval
The platform includes flexible saved, ad hoc, and integrated search options, making it simple and straightforward to locate key information. Users can access managed documents instantly within the context of predefined processes, locate specific documents using system-assigned values or manually entered metadata, and perform full-text searches across large repositories.
Web-Based Client and Mobile Applications
Perceptive Content features a zero-footprint, modern web-based client with a consistent look and feel across all Hyland interfaces. It also offers role-based customization and a library of prebuilt apps for document capture, viewing, workflows, and other common tasks, which can be accessed via web and mobile devices.
Additional Capabilities
- Compliance and Regulatory Support: Automated lifecycle management helps organizations comply with records and retention policies, reducing the risk of compliance violations and associated fees and fines.
- Integration with Various Systems: Perceptive Content integrates with virtually any business application, enhancing the efficiency of internal processes and the customer experience.
- Custom Applications: The platform can be configured to fit specific business processes, including document capture, viewing, workflows, and other tasks, ensuring quick and complete application configuration.
In summary, Perceptive Content is a robust content services platform that streamlines content management, automates business workflows, and enhances collaboration and compliance, ultimately leading to improved customer satisfaction, employee productivity, and business efficiency.