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Frequently Asked Questions about HostPapa

How do I register a new domain through the HostPapa Dashboard?

To register a new domain, log in to your HostPapa Dashboard, click on the “My Domains” tab, and then select “Register New Domain.” A new browser tab will open where you can enter the domain name you wish to register, select the correct domain option from the drop-down list, and proceed with the payment and terms agreement.

How do I manage my domain names in the HostPapa Dashboard?

You can manage your domain names through the “My Domains” section of the HostPapa Dashboard. Here, you can register new domains, transfer existing ones, update nameservers, and perform other domain-related tasks.

What is an addon domain, and how do I set it up?

An addon domain allows you to host multiple domain names on a single hosting account, each with its own website and email address. To set up an addon domain, log in to your HostPapa Dashboard, go to “My Domains,” and click “Register New Domain” or update the DNS settings if the domain is registered elsewhere. Ensure you update the DNS settings to point to HostPapa’s servers (ns1.hostpapa.com and ns2.hostpapa.com).

How do I update the DNS settings for my domain?

To update the DNS settings, go to the “My Domains” section in your HostPapa Dashboard. If your domain is registered elsewhere, you need to update the nameservers with your current registrar to point to HostPapa’s DNS settings (ns1.hostpapa.com and ns2.hostpapa.com). If you register the domain through HostPapa, the DNS settings will be automatically set.

How do I access and manage my email accounts through HostPapa?

You can manage your email accounts using the cPanel interface accessible from the HostPapa Dashboard. Click on “My cPanel” to access cPanel, where you can create and maintain email accounts, set up email filters and out-of-office responders, and access your emails via a web interface.

How do I add multiple domains to my hosting account?

To add multiple domains, you can register new domains or transfer existing ones through the “My Domains” section of the HostPapa Dashboard. Each domain must be purchased separately, but they can all be managed under a single hosting account.

What is the difference between a primary domain and an addon domain?

The primary domain is the first domain registered and associated with your hosting account. An addon domain is any additional domain hosted on the same account, each with its own website and email address. When you add an addon domain, a subdomain is created, but visitors will not see this subdomain address.

How do I transfer a domain to HostPapa?

To transfer a domain to HostPapa, you need to update the DNS information with your current registrar to point to HostPapa’s DNS settings (ns1.hostpapa.com and ns2.hostpapa.com) before initiating the transfer. The transfer process can take five to seven days, and you must ensure the DNS entries are updated correctly to avoid any downtime.

Where can I find my cPanel and HostPapa Dashboard login credentials?

Your cPanel and HostPapa Dashboard login credentials can be found in the welcome email you received when you signed up for the services. If you have lost this email, you can contact HostPapa support for assistance.

How do I manage my billing and invoices in the HostPapa Dashboard?

You can manage your billing and invoices in the “My Billing” section of the HostPapa Dashboard. Here, you can view individual invoices, print copies, pay due invoices, and manage your payment methods.

How do I get support for my HostPapa account?

For support, you can visit the “My Support” area in the HostPapa Dashboard, where you can open new support tickets, browse existing ones, and access the Knowledge Base. You can also contact the support team 24/7/365 through the provided contact information.